SOC ANALYST I

SOC ANALYST I



North Carolina, USA * Virginia, USA * Virtual
Req #1844

Thursday, October 17, 2024

Lumos is looking for a full-time SOC Analyst I! If you are a SOC Analyst I who's excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we're harnessing our technology to the best of our ability while broadening our scope working closely with Business Sales Support to Provision/Activate Hosted Voice, PRIs, IADs and SIP trunking in the Lumos Markets.

Company Summary

Lumos provides 100% Fiber-Optic Internet access to more than 375,000 homes and businesses in Virginia, North Carolina, and South Carolina and has recently announced expansion into Ohio and Kentucky.

We believe that the possibilities of tomorrow cannot be built on the infrastructure of yesterday. That's why we're building a 100% Fiber Optic network from the ground up for families, businesses, and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things - the future. Because whatever the future holds, Lumos makes it faster.

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can't be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

We believe that the past is over, and the future is fast. That's why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there's no hierarchy, only hustle.

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.

We're passionate about our customers' experience. Their futures don't stand still, and neither do ours. We'll never stop reinventing ourselves to meet our customers' evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people's lives.

Essential Functions

• Ability to become proficient in the activation, provisioning, and repair of all Lumos services with accuracy, working closely with Technicians in the field during cutovers, including yet not limited to: Yoda Activation, Port Control, Adtran provisioning, upgrading firmware, bridging ports on Comtrends.
• Pushes provisioning in CHR, Zhone, Ribbon, C20; activates Calix routers and switch activation.
• Troubleshoots issues on installs and repairs be it in the field or provisioning.
• Works with Business Sales Support and Service Operations to provision, activate, and repair Hosted Voice, PRIs, IADs, and Sip Trunking. Activates and troubleshoots features associated with Hosted Voice such as auto attendants, shared call appearance, schedules, and complex hunt groups. Activates Meraki routers.
• Supports Technicians with complex issues and helps them troubleshoot to resolution.
• Provisions, activates, and troublesheets MDUs.
• Makes notification updates to Network Operations leadership, troubleshooting the Broadband network equipment when needed.
• Creates CHR, CVTicket, and Service Cloud Tickets and updates them timely.
• Acts on card failure replacements and dispatches to local operations.
• Adheres to KPIs established by SOC leadership and consistently meets the goals by quarter.
• Job duties will be provided throughout the year based on business needs and may change periodically. Flexibility is required to accomplish objectives as established by leadership.
• Other duties as required.

Knowledge, Skills, and Abilities Required

• Excellent verbal and written communication skills.
• Demonstrated experience creating and implementing
• Proactive, independent, and ability to take initiative to keep on-task and on-target.
• Working knowledge and understanding of
• Skilled at coach hiring managers on

• Proficiency in MS Word, Excel, PowerPoint,
• Expert level

Other Experience & Requirements

• Fiber or Telecom industry experience preferred.

Benefits & Perks

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off and 12 Paid Holidays / Personal Days.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life's challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Other details

• Job Family
  Infrastructure and Supply Chain
  
• Pay Type
  Hourly
  

Apply Now

• North Carolina, USA
• Virginia, USA
• Virtual

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Location: Waynesboro, VA, US

Posted Date: 11/23/2024