Help Desk Analyst 2

Work Location: REMOTE 100%

Bids can be over the Max Rate: NO

They provide tier 1 support for enterprise applications, and the infrastructure divisions, including, where appropriate, research and proactive maintenance at the assigned colleges. The position will perform tier 1 technical support and administrative functions across the complete range of technologies supported by MCCS Information Technology Shared Services, requiring a vast knowledge of multiple user and server hardware, software, and Software as a Service environments. This position is also responsible for installing, configuring, and maintaining campus specific software and services based on their college assignment. The position is required to keep up to date on current computer technology in order to perform their duties and contribute to recommendations regarding policy development and improvements. They may also provide input for the development of information technology plans for the college, working collaboratively with college employees, the Helpdesk Manager and MCCS Associate Chief Information Officer.

Top 3 Skills:
Helpdesk Support
Windows Products
Email Migration.

Required Knowledge, Skills, and Abilities include, but not limited to:
Knowledge of complex design, image creation, implementation, upgrades, management, and troubleshooting of computers and labs on all KVCC campuses, as well as project management concerning computer/lab replacement cycles.
Ability to coordinate and or perform installations, maintenance, troubleshooting, and repair of desktop and laptop computers at KVCC, requiring analysis and resolution.
Ability to keep up to date on current computer technology in order to make informed recommendations regarding policy improvements and future needs in the computer labs, in working with faculty, and shared services staff.
Ability to plan and assist students and faculty in the labs by demonstrating proper use of the equipment and use of hardware and software.
Skilled in providing support in the research, development, and maintenance of desktop documentation (how labs are configured).A
Ability to communicate effectively orally and in writing.

This is a short-term urgent project for the Helpdesk team for MCC. They need assistance with the new Fall Semester's student volume.
All positions will work remotely. They will need to have their own Window 10 or 11 computer and a smartphone. We will issue a Microsoft A5 license with a Teams Phone number for the duration of the engagement. They will answer phone calls using Teams from their PC.

Speed test results from the work location will be required with all bid submissions. A minimum of 100 mbps for download and 5mbps Upload.