Help Desk Manager 3

Job Title: Help Desk Manager 3

Location: Trenton, NJ (Onsite)

Duration: Long Term

Job Description:
Client IT needs to distribute End of Life (EOL) equipment that was delayed due to the Covid pandemic. Laptops & peripherals must be deployed to align with EOL policies. We require two additional staff members for inventory management and distribution.

Note: This role requires the resource to be onsite 5 days / week. Hours are Monday through Friday from 8 am to 4:30 pm, which includes a 30 minute lunch break

Note2: This is a temporary role to help IT to migrate end of life hardware to new hardware. There will probably not be an extension.

Job duties and responsibilities include:

• Hardware inventory management
• Equipment imaging
• Software installation
• Rollout equipment
• User migration
• Hardware/software troubleshooting and maintenance
• Other duties as assigned by supervisor
• Knowledge of PC/Laptop hardware, MFD (Client preferably), Windows 10/11 OS, Microsoft Office suite desktop applications, MS365 web applications, SCCM imaging technologies, communication skills.

RELEVANT WORK EXPERIENCE: 3-4 yrs. Skill Required / Desired mount of Experience Dell/Client PC hardware configuration and troubleshooting skills Required 4 Years MS Office 365, Teams, Outlook (user profile setup, end-user trouble ticket resolution) Required 4 Years Windows 10 OS configuration and troubleshooting skills Required 4 Years Knowledge of SCCM for computer imaging (for device configuration) Required 4 Years Knowledge of SCSM for trouble ticket resolution and workflows Required 4 Years Client multifunctional device familiarity Desired 4 Years

Location: West Trenton, NJ, US

Posted Date: 11/23/2024