Senior Product Manager B2C

Trading from 100 stores, Millets supply a more casual outdoor customer who seeks value for money, providing for a wide range of recreational activities with an emphasis on exclusive brands, such as Peter Storm and Eurohike.

Role Overview:

Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will assist in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.

Customer Service

• Provide customers with excellent levels of customer service.
• Deal with customer complaints and inquiries, providing the best possible outcome.
• Ensure the personal appearance of sales staff is in line with company guidelines.
• Have an understanding of the Customer Service measuring programme.
• Ensure that targets are achieved and, where possible, exceeded.
• Monitor staff service levels in order to maximize store sales.
• Utilize in-store devices, ensuring that the customer is offered the whole product range.
• Use reports to assist you in product placement of key selling lines.
• Attract, engage and motivate customers into making purchases in-store by using the latest visual techniques.
• Provide assistance with the maintenance of standards on the sales floor.
• Keep stock clean and presentable at all times.

Training & Development

• Encourage personal progression throughout your store.
• Provide assistance with the induction and training of new starters.
• Assist with the development of existing staff, ensuring that personnel complete the relevant E-Assessments.

Skills/Experience/Knowledge Needed

• Retail Supervisor experience would be advantageous.
• Strong verbal and written communication skills.
• IT skills - Microsoft Outlook, Word and Excel.

We know our employees work tirelessly to make JD Sports the success it is today, and in turn, we offer them some amazing benefits:

• Staff Discount On JD Group and other brands within the organisation.
• Pension Scheme.
• Personal development opportunities to learn and develop at work.

Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of applying, please consider your application to have been unsuccessful on this occasion.

Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.

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Location: Ivry-sur-Seine, FR

Posted Date: 11/24/2024