Senior Product Manager B2C

We are Blacks and have been since 1863. We live and breathe the outdoors, from simple walks and technical hikes to arduous expeditions and intrepid exploration. Our aim has always been to make the outdoors as accessible as possible to everybody, ensuring that they have the right clothing and equipment for wherever their adventure takes them.

Role Overview:

Play an integral part in making your Blacks store a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coach store teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues.

Key Duties/Responsibilities:

1. Support the Store Management team lead and motivate a high performing, highly engaged team of colleagues.
2. Support a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations.
3. Support colleagues through internal development programme to support future talent and career pathways to help us grow our business.
4. Uphold a safe and compliant operating environment for all colleagues and customers.
5. Deliver our financial results in line with or in excess of company targets.
6. Duty manage and take responsibility for the store in the absence of the Store or Department Manager.

Skills/Experience/Knowledge preferred:

1. Great role model who supports colleagues by mentoring and sharing knowledge to build a stronger team.
2. Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.
3. At least 1 year of supervision experience, preferably in a similar format of retail.
4. Experience of effectively prioritising and delegating workload to achieve team goals and objectives.
5. A passion for customer service and a proven record of delivering excellence in this area.
6. Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities to their Store Manager.

Leadership Behaviours:

1. Leads with a plan/do/review mindset.
2. Confident and clear decision maker.
3. Communicates in a way that inspires and engages.
4. Strives to be better.
5. Resilient and positive attitude even under pressure.
6. Lives and breathes our values.
7. Passionate about developing teams.
8. Committed to two-way, clear, and honest feedback.
9. Builds great relationships.

We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

1. Staff Discount On JD Group and other brands within the organisation.
2. Discounted Membership at JD Gyms.
3. Personal development opportunities to learn and develop at work.

Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion.

Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.