Support Manager

Location

Gateshead•Hybrid work

Benefits

• Company pension
• Employee discount
• Paid training
• Referral programme
• Sick pay
• Transport links

Full job description

What does the Care / Support Manger role involve?

This is an exciting opportunity for someone ready to take the next step in their career.

The role is pivotal in managing our community relations, delivering exceptional provision for the people we support and is the first line of operational management responsible for quality of provision for a number of locations within the North East.

Key duties include:

• Inspire and empower your team for meaningful and impactful support and care.
• Monitor your locations quality and implement improvements.
• Promote safeguarding, meeting KPI's and compliance with policies.
• Coordinate with professionals and agencies for enhanced support.
• Build and maintain relationship with the people we support, their families and circle of support.

Why come to work with us?

• Competitive annual salary: £32,193.00
• This role is part of the Support Manager’s on call rota for weekend cover. These shifts are scheduled in advance and average around three shifts per month (providing an additional £220 per month).
• 37 hours per week Monday to Friday.
• Hybrid working, however the ability to travel between locations and Head Office is essential.
• 5.6 weeks annual leave.
• A supportive culture that puts people at its heart.
• We want lifelong partners in our organisation to come on the journey with Coquet Trust.
• Paid Training, upskilling and career development opportunities.
• Contract work - a fixed role with guaranteed hours - full time and part time available. Workplace locations serviced by public transport links.
• Long service cash awards.
• Early salary draw down system.
• Employee discount (Blue Light Card).
• Referral programme.
• Occupational Sick pay.
• Employee Assistance Programme.
• Company pension.
• Travel card loans.
• Driving lesson sponsorship scheme.

What particular skills and experience do our Care Manager's need?

Our Support Manager team is committed to developing support that speaks to the heart of the personalities of the people we support. As such, it is essential that the person that undertakes this role has relevant experience in a similar organisation.

• Commitment to quality, integrity, and professionalism.
• Positive and motivating attitude.
• Ability to handle conflict and challenging conversations
• Effective communication and team management.
• Flexibility and adaptability.
• Upholding Coquet Trust's reputation and values.
• NVQ in Care Level 5 or equivalent. Someone working towards a level 5 qualification or committed to studying level 5 would be considered.
• Relevant management qualification
• GCSE or equivalent in Maths and English.
• Proficiency in Microsoft Office.
• Experience in staff management and mentoring.
• Experience in managing dispersed regional locations.
• Experience in working with learning disabilities or physical disabilities.
• Strong communication and delegation skills.
• Familiarity with CQC standards, Mental Capacity Act, GDPR

We are committed to the safeguarding of adults and therefore employees are expected to undertake an enhanced DBS prior to commencing in the role with Coquet Trust. Employees are expected to show commitment to the Safeguarding of Adults by recognising and reporting any disclosure, suspicion, evidence or risk of harm, abuse or neglect in line with Coquet Trust’s Safeguarding Adults policy, in a timely manner.

Job Type: Full-time

Pay: £32,193.00 per year

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Application question(s):

• Do you have an NQV Level 5, or equivalent, in Care?

Licence/Certification:

• UK Driving Licence (required)