Customer Service Coordinator

About Us

We’re a world leader in comprehensive and innovative professional laundry solutions for the industrial, commercial and vended sectors. Quality, reliability and customer care have been at the heart of what we do since our founding in 1960, and it’s this ethos that’s helped us expand to operating in over 100 countries.

A company, an organization or a brand is nothing without people. What makes Girbau unique is our people, our team!

We’re looking for driven Customer Service Area Controllers to join us and form a key part of the Commercial Operations Team. You’ll embrace responsibility for the end-to-end oversight and control of the customer experience within our Operations Function. A champion of customer queries and issues, you’ll see them through to a satisfactory conclusion and ensure that customers' equipment is serviced, maintained, and repaired as quickly and efficiently as possible.

If you’ve got a genuine desire to help people and to go the extra mile, this could be the role for you. You’ll be surrounded by people who love what they do and once you’re immersed in our culture, you’ll realise you’ve never worked anywhere like it.

What You’ll Do

• Work in collaboration with the Area Sales Manager to ensure that customers within a geographical area receive the very best after-sales service possible.
• Record all calls and enquiries from customers within your geographical remit and take ownership of ensuring those calls are managed efficiently from receipt to invoice.
• Manage customer expectations through regular and transparent communications.
• Full oversight of assigned customer accounts – building and maintaining robust relationships with regional customers.
• Dealing with queries (including escalation if required) from customers and engineers and updating the CRM system accordingly.
• Processing and invoicing jobs/raising credit notes.

About You

• Excellent interpersonal and communication skills.
• Efficiency, accuracy, attention to detail.
• Self-motivated and willing to take the initiative.
• Aptitude to work without direct supervision.
• Strong organisational skills with the ability to adapt and successfully multitask.
• Good working knowledge of Word, Outlook, Excel and, ideally, database programmes.
• Minimum of one year’s experience of administration and reception work within a busy office environment.
• A minimum of 5 GCSEs with grades A-C (including maths and English).
• Ideally NVQ level 2 in Customer Service.

A bit about the role:

Location – Hitchin, Herts

Hours – 40 hours per week, Monday to Friday exclusive of ½ hour lunch break. Weekend on call rota (more information on request).

Full-time on-site

If this sounds like you then we'd love to hear from you.

Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Girbau, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset, and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal-opportunity employer, we do not discriminate. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.