Customer Service Advisor

Position: Customer Service Advisor

Salary: £25,000 - £28,000 per annum DOE

Hours: 40 /week MON-THUR + 2 in 5 SATs (Half Day) *ROTA

Location: Williams, 13 Standard Way, Fareham, PO16 8XB

*ROTA: No FRI working! Working hours vary over 5-week period, falling between 06:00 (earliest start) and 17:00 (latest finish). Half day WEDs on weeks working a SAT!

If you're interested in working for a company that's been listed for 5 years running on the Top 100 Best Companies to Work For, then keep reading...

Here at Williams, an independent trade-only plumbing and heating merchant, we're looking for a proven Customer Service Professional to join our friendly, close-knit team at our Central Support Office in Fareham!

As a Customer Service Advisor, you'll be:

• Delivering outstanding customer service to our customers remotely (telephone etc).
• Using your ideas and initiative to rectify complaints and resolve challenges.
• Taking inbound calls and managing requests promptly and effectively.
• Cross selling, soft selling and upselling at every opportunity.
• Reducing costs through your excellent attention to detail
• Problem solving through a solutions-based approach.
• Processing orders and quotes in a timely manner.
• Managing incoming e-mails and online orders.

Ideally, you are:

• Familiar with working in a similar Customer Service or Sales environment.
• A Team player! Keen to support colleagues across multiple departments.
• Self-motivated and willing to work hard to help achieve team goals.
• IT Literate with a sound level of general computer skills.
• Able to prioritise tasks, meet deadlines, and multitask.
• Highly organised and focussed on process and quality.

Some of our excellent benefits include:

• 33 days annual leave, increasing with the length of service
• Training and development opportunities specific to you
• Discounted shopping platform & gym membership
• Private medical insurance for the whole family
• 24/7 Employee Assistance Programme
• Car leasing & cycle-to-work schemes
• Company discount on our products
• Contributory pension scheme
• Life Assurance

So what are you waiting for!? Apply to be our NEW Customer Service Advisor - Today!

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