Claims Adviser

Claims Adviser

Salary: £23,500
Role Type: Full-time (37 hours per week), hybrid working available after training
Location: Cavendish House, Prince's Wharf, Stockton-on-Tees

Do you want to support people during a crucial time and help them feel empowered?

We're looking for a compassionate, customer-focused individual to join our team at Cavendish House as a Claims Adviser for the Health Assessment Advisory Service (HAAS). You'll be the first point of contact for claimants, providing essential support and resolving enquiries with care and efficiency. After training, you'll enjoy the flexibility of hybrid working.

What you'll do:

• Be the first point of contact: Assist claimants with their enquiries, offering clear and timely solutions with empathy.


• Ensure accuracy: Manage data entry and administrative tasks with meticulous attention to detail.


• Deliver exceptional service: Provide solution-focused support, ensuring claimants feel heard and supported throughout their experience.

What we offer:

• Salary: £23,500 per annum


• Flexible working: Hybrid options available after training


• Benefits:


• Annual leave: 25 days per year, increasing to 33 days after 12 weeks


• Exclusive staff discounts: Save on a variety of lifestyle products and services


• Pension scheme: Secure your financial future


• Eye care vouchers: Support for eye tests and glasses


• Referral schemes: Earn rewards for recommending new hires


• Development opportunities: Access to personalised online courses to enhance your career, with support from our global talent coaches.

Key responsibilities:

• Handle a high volume of inbound and outbound calls with professionalism and care.


• Provide accurate advice, helping claimants understand their options and rights.


• Log and maintain claimant information using our online systems with precision.

What you need:

• Previous experience in customer service and call handling.


• Strong communication, problem-solving, and organisational skills.


• IT proficiency, with a keen eye for detail in data entry.


• Experience with CRM systems (advantageous but not essential).

Ready to make a difference?

If you're a compassionate and dedicated individual looking to support others, we'd love to hear from you! Apply today and help us improve the lives of claimants as they navigate the health assessment process.