Client Administrator

We are on the lookout for a Client Relations Administrator to join our client in Edinburgh.

You will be joining the Client Solutions department on a 12-month FTC with a salary of £25,000. You will be working 35 hours each week, core hours are 8.30 am to 5.30 pm on a rota basis Monday to Friday, including an unpaid break for lunch of 1 hour.

About the role:

This opportunity is perfect for a customer-obsessed individual who can provide exceptional customer service. You will work with the administration and management of designated forms as well as having a range of responsibilities shared with your CRS colleagues across the whole department.

As a Client Relations Administrator, you will manage mailboxes and answer questions from both customers and advisors, via phone, email, and live chat. You need the skills to maintain a balance between delivering customer needs and managing a dynamic and varied workload. You will join an energetic and collaborative team to manage queries and ensure the company's service standards are met.

What’s in it for you:

• Financial Security: Competitive salary with annual reviews, 10% non-contributory employer pension.
• Work-Life Balance: Potential for hybrid working opportunities following training period, 25 days holiday plus bank holidays, pro rata to reflect length of contract
• Wellbeing: Private medical insurance, pantry stocked with free food and snacks, discounted gym memberships, cycle-to-work scheme, employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors.

About you:

This is the perfect role for you if you have the ability to manage your own time effectively and multi-task. You will be working as part of a team so working well with other people in a collaborative way is key.

Previous pension platform knowledge and experience would be highly desirable. This is a company that places more importance on cultural contribution above technical ability, you should apply for this role if you love:

1. To be proactive and use your initiative to deliver exceptional service.
2. To identify and drive forward business improvements.
3. Planning and managing your workload to deliver the required service standards, and ensuring your team work effectively together.
4. Collaborating with and influencing your colleagues and partners to achieve the best outcome for customers.
5. Taking accountability, if issues do arise, ensuring that things are seen through to the end.
6. To take ownership of your development, embracing all opportunities to learn and grow.

If you are interested in this Client Relations Administrator role, click ‘apply now’ and a member of our team will be in touch!