Senior Operations Manager

Overview

Are you an experienced Operations Manager ready to take the next step in your career? We’ve teamed up with a leading property management firm to offer an exciting opportunity as the Operations Manager for a prominent retail destination.

Your responsibilities will be:

• Lead Operations: Manage daily Centre operations, ensuring high standards in both hard and soft services with a focus on slick contractor management and engagement.
• Team Development: Empower, motivate, and develop the operational team to deliver excellent service, working together to drive a one team ethos.
• Stakeholder Engagement: Serve as the main point of contact for internal and external stakeholders, including tenants, landlords, and local authorities, ensuring effective communication and addressing concerns promptly.

Key objectives:

• Health & Safety & Environmental Compliance: Ensure adherence to all statutory and best practice procedures for Health & Safety (H&S) and Environmental management.
• Contractor Management: Oversee contracted service teams (Soft Services, Hard Services, and Vertical Transportation) through their managers.
• Budget & Service Charge Management: Manage operational budgets and support the Destination Director in preparing the annual service charge.
• Service Delivery: Ensure that Maintenance, Security, Cleaning, H&S, and Service Charge provisions meet performance standards and stay within budget.
• Car Park Income/Expenditure Management: Monitor and control income and expenses from the car park, including cost justification and forecasting.

The right candidate will have:

• Strong Leadership Skills: A proven leader with expertise in empowering, communicating, and motivating teams, with a background in customer-facing roles, ideally in shopping centres.
• IOSH or NEBOSH accreditations.
• Contractor Management: Skilled in managing contractors across both hard and soft services
• Budget Management Experience: Proficient in managing budgets, ideally with experience in service charge management.

What you get back:

• To be an integral part of the senior leadership team's succession planning
• A primary role in the senior leadership team
• The opportunity to be part of a transformative experience
• The chance to make a significant impact on yourself and others

Location: Southampton

Salary: Very competitive

If you are interested in learning more, please reach out to Jessica Hinbest on: jessica@andersenjames.com OR 07380 318072