Service Delivery Manager

Service Delivery Manager

Location: Edinburgh

Salary: £45,000–£50,000 + £500/month car allowance + attractive manager bonus structure

Reports to: General Manager

About the Role

Are you ready to lead from the front and drive operational excellence? At NWH Group, we’re seeking a Service Delivery Manager for our Edinburgh operations to ensure optimal service delivery across trade waste, skip, and hook fleets. With a strong focus on customer satisfaction and efficiency, you’ll play a pivotal role in ensuring our transport and operational teams deliver results aligned with our core values: Safety First, NWH Family, Aim Higher, Beyond Compliance, and Think National, Act Local.

Key Responsibilities

• Lead the transport and order processing teams to optimise vehicle activity and achieve high customer satisfaction.
• Ensure compliance with all road transport and health & safety legislation.
• Oversee vehicle maintenance in collaboration with the Maintenance team.
• Recruit, assess, and develop drivers, ensuring training plans and appraisals are in place.
• Manage tachograph systems and adhere to driver hours regulations.
• Monitor and report on departmental performance, ensuring KPIs are met.
• Take full accountability for H&S compliance and profitability across designated sectors and sites.
• Implement company policies, drive cultural alignment, and lead by example.

What We’re Looking For

We’re seeking a proactive leader who can inspire teams while maintaining high standards of compliance, customer service, and operational efficiency.

Essential Skills and Qualifications:

• Transport Manager CPC (or currently studying)
• Knowledge of road transport legislation and geographical expertise
• Excellent communication and team leadership skills
• Positive attitude with a professional approach
• Basic knowledge of vehicle maintenance

Desirable Qualifications:

• SAFED training
• IOSH Health & Safety certification
• First Aid training

What We Offer

• Competitive salary and benefits package
• 28 days of paid holidays
• Pension contributions and Death in Service scheme
• Mental health and first aid support
• Dedicated employee engagement and wellbeing initiatives
• Free on-site parking
• Opportunities for career growth within a family-run business

About Us

The NWH Group is a family-owned business with a vision to eliminate waste by transforming it into valuable products. Operating across Scotland and the North of England, we provide waste collection and recycling services to multiple industries.

As a Certified Equal Opportunities Employer, we’re committed to fostering an inclusive workplace where everyone can thrive.

Ready to Join Us?

To apply for this role, send your CV to careers@nwhgroup.co.uk or call 0333 320 4000 for more information.