Onboarding & Training Executive UK

Who we are

Nobi is a fast-growing international agetech scale-up with a clear social mission: to empower senior citizens to live with peace of mind and independence. Our flagship product, the Nobi Smart Lamp, detects and helps prevent falls, enhancing safety for seniors. We are committed to making a positive difference, helping seniors live with dignity at home, in assisted living, or in nursing facilities. Our mission and ambitions are bold—are you ready to be part of this journey?

Be part of the future

We’re looking for an Onboarding & Training Executive to join our UK Customer Success Team. This role has a strong operational focus, requiring frequent travel to customer locations across the UK to deliver in-person training, conduct site visits, and provide empathetic, hands-on support.

Reporting to the Project Manager/Customer Success Manager UK, you will work closely with Project Managers, Customer Success Executives, and other stakeholders to ensure our customers effectively adopt and utilize the Nobi Smart Lamp system. This position is ideal for someone with experience in the care sector who understands the challenges faced by caregivers and is passionate about improving senior care through technology.

Key responsibilities:

• Training delivery: Conduct engaging and informative training sessions for customers to facilitate the successful use of the Nobi Smart Lamp system, ensuring customers feel confident and equipped to benefit from the technology.
• Customer support: Provide empathetic, ongoing support, including troubleshooting and escalation management, to ensure an optimal customer experience and system satisfaction.
• Project execution: Be prepared and capable of executing a planned schedule and communicate about this bidirectionally with the Project Manager/Customer Success Manager.
• Site visits: Conduct on-site visits to customer locations across the UK, ensuring the Nobi system is implemented to standard and customers receive hands-on support throughout the process.
• Customer experience: Collaborate with the Customer Success Team to foster delightful customer experiences, empathetically supporting caregivers and residents throughout their journey with Nobi.
• Product expertise: Develop deep expertise in the Nobi Smart Lamp system and guide customers on best practices and optimal system integration.
• Collaboration and initiative: Proactively contribute to broader projects and initiatives within Nobi, bringing insights from on-the-ground customer interactions to enhance our products and services.
• CRM and technology use: Utilize CRM and service desk tools effectively for seamless communication and task management.

You for Nobi

• Experience in care: Background in health or social care, with an understanding of the unique challenges faced by caregivers and care recipients.
• Operational agility: 3+ years of experience in a customer success or training role with a strong operational component.
• Communication skills: Excellent interpersonal and communication skills, with proven experience leading training sessions and building positive relationships.
• Empathy and compassion: Strong ability to empathize with customers, particularly in a caregiving context, and an understanding of the importance of a thoughtful, compassionate approach.
• Problemsolving skills: Solid analytical and troubleshooting skills to handle issues during training or project implementation.
• Proficiency with technology: Familiarity with CRM tools, digital communication platforms, and service desk software.
• Willingness to travel: Comfortable with regular travel across the UK for on-site customer support and training delivery.
• Nice to have: Understanding and experience of the UK Health and Social Care landscape.

Nobi for you

• Join a socially driven, ambitious scale-up with a supportive company culture.
• Contribute to a purpose-driven mission and make a tangible impact on senior care.
• Be part of a dynamic, rapidly growing team with room for personal and professional growth.
• Enjoy flexible hours, home office options, and a competitive salary package.

Application

If you’re ready to bring your expertise, empathy, and operational skills to a role that makes a difference, we’d love to hear from you! Send your resume to: conny@nobi.life.