Restaurant Manager

ESCAPADE SILVERSTONE

Born from a love of all thing’s motorsport, Escapade Silverstone started out with a simple but bold

idea: to design the ultimate experience for motorsport enthusiasts, a community that shares a

collective lust for performance, speed, and great machines. With modern trackside accommodation

and a performance-led clubhouse to enjoy close-up viewing of top-level racing, dining and wellness, we have created a space which seamlessly merges hospitality and motorsport in an original way, right on the edge of the iconic Silverstone racetrack.

JOB PURPOSE

Our grill-driven restaurant will offer a range of international dishes with British soul, delivering all-day dining and providing a social hub at the heart of Escapade. The Restaurant Manager is responsible for overseeing daily operations, to drive revenue and keep high standards and product quality. They must maintain a positive and motivating work environment while upholding the restaurant's standards, policies, and procedures. They will be responsible for developing a team to deliver exceptional service and experiences to all our guests.

KEY RESPONSIBILITIES

• Customer Service: To create and implement a best-in-class and award-winning guest experience.
• Build strong relationships with guests, ensuring their needs are met and preferences are
• remembered for future visits. Foster a friendly and inviting atmosphere to create a positive guest
• experience.
• Staff Management: Hire, train, schedule and supervise bartenders, waiters and support staff. Provide ongoing training to ensure staff is knowledgeable about food and beverage offerings/ menu items, and customer service best practices.
• Quality Control: Ensure food and drinks are prepared and presented according to established standards and recipes. Maintain cleanliness and organization of the restaurant area to meet health and safety regulations. Monitor the overall ambience of the restaurant to ensure it aligns with the establishment's branding and atmosphere.
• Upselling and Promotions: Enhance revenue generation through upselling, cross-selling and achieving add-on sales.
• Problem-Solving: Handle unexpected situations and challenges that may arise during a guest's visit. Offer suitable solutions and assistance to ensure guest satisfaction.
• Communication and Coordination: Liaise with various hotel departments to ensure smooth operations and seamless guest experiences.

PERFORMANCE RESPONSIBILITIES

• We are driven by our vision, we live by our brand pillars, and we’re motivated to achieve industry leading and award-winning results.
• Our vision - We will be famed as the most exciting, authentic, and intelligently created motorsport hospitality destination in the world.
• Our brand pillars –
• We’re the Ultimate Hosts who share our guests’ passions, we’re switched on to their needs, we make their stays effortless, they get our finest performance every time.
• We’re the Complete Connoisseur inspired by innovation, champions of excellence, we take pride in our presentation and our guests appreciate our constant quality.
• We’re the Silverstone Standard, part of the Silverstone family, performance is in our blood, we embody the brand values and guests know they’re in safe hands.

Performance will be checked against the following:

Guest and Owner Reputation

The Escapade experience is conveyed by our team of Ultimate Hosts. You will be part of the team who shares common interests with our owners and guests, and we aren’t afraid to pursue our own passions. When guests stay with us, we want them to be able to focus on what they enjoy – and our hosts must ensure each guest’s stay is as effortless as possible.

You will use your experience to generate and protect revenues, to implement procedures and controls to monitor costs and will be able to deliver a P&L which is on budget.

KEY RELATIONSHIPS

• Residence Owners
• Escapade Silverstone Guests
• Escapade Silverstone Management and Staff
• Silverstone Senior Management Team

KNOWLEDGE, SKILLS, AND QUALIFICATIONS

• Previous experience in a supervisory or management role within a 4-star or 5-star hotel is mandatory
• Superb knowledge of quality food & drink, up to date with current trends
• Hands-on approach with a passion for service and the highest attention to detail
• A strong, yet positive guest service style
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proactive and good at problem-solving, with the ability to manage staff ratios and deliver consistent standards
• Strong interpersonal skills
• Financial acumen and the ability to manage budgets
• A Personal Alcohol Licence is preferable
• A good command of the English language. Additional languages are advantageous
• Has an immaculate level of personal grooming, exudes style and sophistication
• Competent in using IT systems (Point-of-sale) and software including Microsoft Office
• Full clean UK driving licence