Hotel Reservations Agent

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. Were passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our people first approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide Staff rates and up to 50% discount on food & beverage and spa
• Wagestream Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme

DELETE WHERE APPROPRIATE

• Flexible working opportunities
• Company sick pay - Giving you piece of mind when you need it the most
• Minimum of 30 days holiday
• Staff meals on duty
• Paid breaks
• Starting salary above national minimum wage
• Live-in accommodation available
• Access to hotel gym facilities
• Career and lifestyle breaks Allowing you to take time off for key life events.
• Free staff parking

A day in the life of

As our hotel reservations manager, youll be responsible for overseeing the reservations process from start to finish for our guests. Youll work to ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date.

This includes managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented. Youll be responsible for managing room inventory and rates, as well as overseeing the work of reservation agents and other staff members.

What do we need from you?

• Strong leadership skills: Our operations Managers are strong leaders with the ability to motivate and manage our hotel team with extensive experience in creating and implementing strategies that drive success.
• Excellent communication skills: Youll have excellent communication skills to effectively interact with stakeholders, team members, and customers and able to present complex information in a clear and concise manner.
• Analytical and problem-solving skills: Youll need to have strong analytical and problem-solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions.
• Attention to detail: You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. Youll be able to identify and resolve any issues that may arise and analyse complex data
• Industry experience: Youll need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry's regulations and compliance requirements.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone A Place to Grow

So, click apply today, wed love to welcome you to our inclusive team shaping the future of hospitality.

From Perth to Paris, our TRIBE hotels bring a bold new energy to locations across the globe. Born in Australia in 2017 from the vision of Mark and Melissa Peters, TRIBE was created in response to the knowledge that today more than ever, travellers crave design hotels at affordable prices. Defined by how people want to live and travel, TRIBE focuses on the things that really matter: intelligent, functional, design-driven hotels that give our guests everything they need and nothing they dont.

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