University of New Mexico
Student Support Technician
Job Location
Alameda, NM, United States
Job Description
Student Intermediate Level
Requisition ID
req31549
Working Title
Student Support Technician
Pay
$14.00 - $16.50 Hourly
Campus
Main - Albuquerque, NM
Department
IT Academic Technologies (321A)
Employment Type
Student Employment
Student Type
Student Employment
Status
Non-Exempt
Background Check Required
No
For Best Consideration Date
11/20/2024
Position Summary
Job Summary:
The Student SupportTechnician provides tier 1 customer support for one or more of the followingapplications: Opinio, Course Evaluations, and Qualtrics. Support is provided byphone or email with assistance from a Technical Analyst II. The student supporttechnician will also create documentation, update web-pages, communicatetechnical details to customers, assist with projects, software testing, andwill work alongside a team of 2-3 other support personnel. Position is hybrid,with mostly off-site work, though some in-office commitments are expected.Office hours are 8:00AM - 5:00PM, Monday through Friday. Occasional weekend oroff-hours work is required. Applicants are expected to be able to work the full28 hours available for student staff.
Duties and responsibilities include:
1. Reviewtechnical documentation to support Course Feedback, Esurvey, and/or TestScoring faculty and students.
2. Workthrough email or phone with faculty, staff and students using our services.
3. Providereliable and accurate technical support for students, faculty, departmentchairs and administrators.
4. Learn andwork with UNM's Qualtrics, EvaluationKIT, Esurvey Opinio, and/or Scantronapplications.
5. Helptroubleshoot and resolve technical issues from these four services.
6. Supportsthe administration of campus-wide elections.
Minimum Qualifications
Equivalencies not found for this position
Preferred Qualifications
Enrolled in a degree seeking program at UNM, Enrolled at least half-time (6 hours) at UNM for fall and spring semesters (Audit hours do not count), and if Work Study, you must meet Satisfactory Academic Progress.
Minimum Skills include:
1.Excellent written and verbal communications skills.
2.Excellent teamwork and interpersonal skills.
3.Strong work ethic and sense of responsibility.
4.Organized, thorough, and detail-oriented.
5.Able to problem solve within web applications and other information technologies.
6.Flexible and able to adapt to occasional changes in assignments and priorities.
Application Instructions
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.
Must include the following documents: Resume
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
Location: Alameda, NM, US
Posted Date: 11/24/2024
Requisition ID
req31549
Working Title
Student Support Technician
Pay
$14.00 - $16.50 Hourly
Campus
Main - Albuquerque, NM
Department
IT Academic Technologies (321A)
Employment Type
Student Employment
Student Type
Student Employment
Status
Non-Exempt
Background Check Required
No
For Best Consideration Date
11/20/2024
Position Summary
Job Summary:
The Student SupportTechnician provides tier 1 customer support for one or more of the followingapplications: Opinio, Course Evaluations, and Qualtrics. Support is provided byphone or email with assistance from a Technical Analyst II. The student supporttechnician will also create documentation, update web-pages, communicatetechnical details to customers, assist with projects, software testing, andwill work alongside a team of 2-3 other support personnel. Position is hybrid,with mostly off-site work, though some in-office commitments are expected.Office hours are 8:00AM - 5:00PM, Monday through Friday. Occasional weekend oroff-hours work is required. Applicants are expected to be able to work the full28 hours available for student staff.
Duties and responsibilities include:
1. Reviewtechnical documentation to support Course Feedback, Esurvey, and/or TestScoring faculty and students.
2. Workthrough email or phone with faculty, staff and students using our services.
3. Providereliable and accurate technical support for students, faculty, departmentchairs and administrators.
4. Learn andwork with UNM's Qualtrics, EvaluationKIT, Esurvey Opinio, and/or Scantronapplications.
5. Helptroubleshoot and resolve technical issues from these four services.
6. Supportsthe administration of campus-wide elections.
Minimum Qualifications
Equivalencies not found for this position
Preferred Qualifications
Enrolled in a degree seeking program at UNM, Enrolled at least half-time (6 hours) at UNM for fall and spring semesters (Audit hours do not count), and if Work Study, you must meet Satisfactory Academic Progress.
Minimum Skills include:
1.Excellent written and verbal communications skills.
2.Excellent teamwork and interpersonal skills.
3.Strong work ethic and sense of responsibility.
4.Organized, thorough, and detail-oriented.
5.Able to problem solve within web applications and other information technologies.
6.Flexible and able to adapt to occasional changes in assignments and priorities.
Application Instructions
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.
Must include the following documents: Resume
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
Location: Alameda, NM, US
Posted Date: 11/24/2024
Contact Information
| Contact | Human Resources University of New Mexico |
|---|