Tampa General Hospital
IT Service Desk Associate - Nights
Job Location
Tampa Palms, FL, United States
Job Description
Job Summary
The Service Desk Associate serves as the front-line for all technology related issues. Respond to telephone calls and emails for technical support; answer basic questions and resolves basic computer problems in an expedient manner; troubleshoot and resolve hardware and software related problems. Provision various access levels and assign users and computers to proper groups in Active Directory. Provide or coordinate basic training/instruction for customers on proper use of applications and hardware as necessary. Assist with creating knowledge base documents as necessary. Follow standard Service Desk procedures; logs all help desk interactions; effectively use help desk software; transfer unresolved call/ticket to appropriate team/s; provide quality and thorough documentation. Meets and maintain standard industry Service/Help Desk metrics.
Qualifications
Location: Tampa Palms, FL, US
Posted Date: 11/24/2024
The Service Desk Associate serves as the front-line for all technology related issues. Respond to telephone calls and emails for technical support; answer basic questions and resolves basic computer problems in an expedient manner; troubleshoot and resolve hardware and software related problems. Provision various access levels and assign users and computers to proper groups in Active Directory. Provide or coordinate basic training/instruction for customers on proper use of applications and hardware as necessary. Assist with creating knowledge base documents as necessary. Follow standard Service Desk procedures; logs all help desk interactions; effectively use help desk software; transfer unresolved call/ticket to appropriate team/s; provide quality and thorough documentation. Meets and maintain standard industry Service/Help Desk metrics.
Qualifications
- High School diploma or GED required.
- 1 - 2 years of Call Center or Help Desk experience preferred.
- Associate degree in Computer Science, Information Systems or a related field is preferred. Preferred certification:
- CompTIA A+, HDI Customer Service Representative.
Location: Tampa Palms, FL, US
Posted Date: 11/24/2024
Contact Information
| Contact | Human Resources Tampa General Hospital |
|---|