Retail Branch Manager

Job Details

Description

Job Summary

The Retail Branch Manager is the central point of contact for the Retail Originations team in the branch location. This role is responsible for managing and directing both the sales and operations team.

Essential Duties and Responsibilities

• Responsible for identifying and recruiting new Loan Officers that meet Planet qualifications.
• Responsible for the development and performance of all sales activities. Coaches the mortgage loan officers to achieve required performance levels by establishing a production-oriented sales team. Ensures quality of work completed by the loan officers meets Company customer service standards while adhering to Federal and State guidelines and regulations, and company policies and procedures.
• Responsible for all lending operational functions including processing, within the branch location. Provides leadership, guidance and support to the operations team. Manages loan pipeline to ensure quality and timely processing of all loan applications. Provides direction to achieve daily and monthly goals.
• Serves as subject matter expert on all origination functionality. Manages the branch to achieve satisfactory safety, soundness and compliance regulatory examination results. Ensures all loans are originated in compliance with state and federal laws and applicable agency and investor guidelines.
• Oversees the department's hiring, performance appraisals, salary administration, disciplinary actions and terminations as required. Directs performance/productivity standards of all functions within the originations unit operations while building measurements for statistical analysis.
• Handles exception items. Resolves complex and escalated items.
• Performs other duties as assigned.

Position Requirements

Education

• High school diploma or equivalent required

Experience

• Minimum five experience in mortgage originations, including a working knowledge of government & agency guidelines.
• Minimum of five years of supervisory experience

Functional/Technical Skills

• Demonstrated excellent interpersonal and leadership skills with an emphasis on providing superior customer service. Ability to interact effectively with external and internal clients across departments and locations.
• Advanced knowledge of all aspects of the mortgage origination process throughout the life of the loan including but not limited to processing, underwriting and closing policies and procedures
• Comprehensive knowledge of FHA, VA, FHLMC, and/or FNMA, investor and lender programs and procedures
• Experience in using and/or supporting mortgage origination systems.
• Ability to coach and mentor a high performing team
• Strong organizational and project management skills - must be able to manage multiple tasks and projects simultaneously and meet deadlines.
• Ability to cultivate and maintain effective working relationships at all levels of the organization
• Thorough understanding of credit and an ability to review complex financial documents
• Uncompromising adherence to ethical principles
• Strong analytical, oral and written communication skills.
• Ability to work with others and independently as the situation requires.
• Excellent problem-solving skills and ability to make sound judgments in a fast-paced environment
• Effective written and verbal communication skills
• Strong analytical skills with the ability to think outside of the box

Benefits

Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 10 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.

Environmental/Physical Demands

Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.

Location: Orlando, FL, US

Posted Date: 11/24/2024