Fintech Customer Service Specialist

Project : Mobile Operator Location : Athens Greece (Remote) Relocation Package : 2 weeks of hotel accommodation Flight ticket (within the EU) Airport pickup Real estate agency fee covered Language Requirements : Italian : C2 Level (Fluent) English : B2 Level (Intermediate) Salary : Base Salary : 1100 EUR Monthly (paid over 14 months) Performance Bonus : Up to 240 EUR monthly based on performance Working Schedule : Monday to Sunday 09 : 00 AM - 09 : 00 PM (shifts within these hours) 40 hours / week About the Role : Join our team as an Italian Customer Service Specialist supporting a leading mobile operator. In this role you will handle customer inquiries, provide troubleshooting support, and offer exceptional service ensuring customer satisfaction in every interaction. Key Responsibilities : Respond to customer queries via phone, email, and chat Assist customers in troubleshooting issues with mobile services Provide solutions in a timely and efficient manner Follow up with customers to ensure satisfaction Requirements : Fluency in Italian (C2 level) B2 proficiency in English Good communication and interpersonal skills Basic computer literacy Benefits : Health Care and additional discounts Comprehensive Training : 2 weeks of training with certified instructors Career Development : Opportunities for professional growth Free online Greek language courses Social Initiatives : Participate in community and corporate responsibility events Modern Workspaces : Enjoy state-of-the-art facilities with relaxing break areas Join a Diversity-focused Great Place to Work Certified company Hiring Process : Application Review Language Online Tests Client Interview Documents Accepted : EU Citizenship Full-purpose & Specific-purpose Work Permit Card Certificate of Protection (refugees) Start your journey with us today and help customers resolve their issues while enjoying a flexible remote role in beautiful Greece Apply now J-18808-Ljbffr

Location: campania, IT

Posted Date: 11/25/2024