Technical Service Manager, DACH

Looking for an experienced and energetic professional interested in joining a fast-growing and diverse team aimed at providing better Smart Energy solutions to our customers. The individual should be self-driving, responsible, a quick learner and a problem solver. If you are this unique individual, we’d love to meet you.

In this role you will:

Develop the service strategy, set and manage targets and provide service teams with a standardized set-up for success (excellence in insights, processes, and systems)

Constantly assess service improvements and business opportunities to successfully drive initiatives to improve service performance and customer satisfaction

Monitor financials from a service perspective for the region, maintaining an overview of cost savings, operational costs, profit and loss, and revenue

Partner with EU Team and Global HQ to define service and delivery objectives for Europe, based on your forecast and projections

Lead service experience to ensure all service and delivery touchpoints provide best-in-class customer experience in every interaction

Ensure fast pace in-market performance, seeking growth in the majority of business areas while maintaining a strong level of excellence in service operations

Implement strategies and programs to increase productivity and meet Europe business development goals

Requirement

At least 5 years of experience leading a after- sales service team in photovoltaic industry

Strategic thinker, who is also able to act and think at both macro and micro levels of leadership

Demonstrates a growth mindset and ability to experience learn and grow with their teams

Ability to deal with change and ambiguity, thriving in a fast-paced/high-intensity environment

Demonstrable people leadership experience, including managing managers, hiring and developing and retaining high-performing teams

Strong record of customer service excellence

Relentless energy, and a strong drive for excellence

Fluent in English and Chinese Mandarin

Who We Are:

Shenzhen SOFARSOLAR Co., LTD. , founded in 2013, is a high-tech enterprise integrating R&D, manufacturing, sales and marketing. The core products cover a wide range of inverters including grid-tied inverters (1kW-255KW), hybrid inverters (3-20KW), and multiple green power storage solutions. We own three R&D centers respectively located in Shanghai, Shenzhen, and Wuhan and two major manufacturing bases. Our PV&storage products are sold in more than 80 regions worldwide.

Rewards:

• The TOP 5 string inverter for the Chinese enterprise brand

• Chinese Distributed Photovoltaic Outstanding Contribution Enterprise

• The world's leading energy storage system solutions provider

• The "TOP Brand PV Inverter" issued by EUPD in multiple countries

Create clean energy and lead a green life. Welcome to join us!