Commercial Claims Handler

Job Title: Commercial Claims Handler

Location: Birmingham/Hybrid

Salary: £35,000 - £45,000 pa + benefits

We are pleased to be partnered with a leading independent Broker currently seeking an experienced Commercial Claims Handler to join their expanding team in Birmingham, focusing on Commercial Property, Liability and Motor Claims

This role is highly customer-focused, requiring you to deliver excellent claims service. Your proven experience in handling all classes of commercial claims will allow you to manage claims efficiently from start to finish.

Role Responsibilities

• Manage claims across multiple products such as Property, Liability, Motor, ensuring service standards are met or exceeded.
• Maintain an efficient claims diary system, ensuring claims are followed up as required.
• Provide claims information and reports to internal teams and clients as needed.
• Ensure complex claims are handled according to company procedures.
• Acknowledge new claims to both clients and insurers, keeping clients informed to achieve the best outcomes.
• Meet with clients to present claims information.

Experience:

• at least 2 years Commercial Claims experience
• Passionate about delivering exceptional customer service
• Knowledge of Acturis is desirable but not essential
• CII certification desirable, option for company support to undertake
• Highly organized with excellent time management and problem-solving skills, able to multitask effectively and maintain a high level of attention to detail.
• Strong verbal and written communication skills.

As you consider applying for this position through Nashrock Recruitment, we want to share with you our commitment to fostering a diverse, inclusive, and equitable workplace for both our team & our clients.

At Nashrock Recruitment, we believe that diversity of thought, background, and experience drives innovation and success. We are dedicated to creating an environment where every individual feels valued, respected, and empowered to bring their authentic selves to work.

We actively seek to attract, develop, and retain talent from all backgrounds and perspectives. We do not discriminate on the basis of race, ethnicity, gender, sexual orientation, disability, age, religion, or any other characteristic protected by applicable laws.

By working with Nashrock Recruitment, you become part of a supportive and inclusive environment where diversity is not only embraced but celebrated. We are committed to providing equal opportunities for growth, advancement, and career development to all members of our team and applicants alike.