Kingdom People
Senior IT Support Engineer
Job Location
Woolston, United Kingdom
Job Description
Senior IT Support Engineer required by my large client. My client excels in providing best-in-class people, technology, and training solutions. Our group suite of services includes security, cleaning, recruitment, and healthcare with training underpinning all services. With an annual revenue of in excess of £240million and a talented team of permanent and temporary people, we operate from our National Support and Command Centre. Our UK network includes offices across the UK in Edinburgh, Glasgow, Birmingham, London, and Belfast to serve you with care. Internationally we also have a significant presence in India.
THIS ROLE IS OFFICE BASED 5 DAYS A WEEK, NO HYBRID OR REMOTE.
Experience
* 5+ years of experience in IT and hands on experience with Microsoft 365 and Azure expertise, supporting both remote and in-office environments
* Proven experience in identifying, sourcing, and implementing new software solutions in sourcing and deploying new software
Professional Qualifications & Licenses (holding or working towards a distinct advantage)
* A driving license holder
* A full five-year checkable employment history including a minimum of 2 work references, a personal credit check, right of work compliance
* Other appropriate professional qualifications
The successful applicant will match the below skill set
* Excellent analytical skills and logical approach to problem solving
* Technical knowledge & project management skills
* Effective communication with both technical and non-technical stakeholders
* Passion for learning new technologies and applying them to create efficiencies and solve user problems.
* Microsoft 365 Administration and support
* Knowledge of no-code/low-code platforms
* Skilled in selecting and managing off-the-shelf software solutions
Strategic IT Projects:
* Work on roadmaps with the Head of IT to implement strategic enhancements, including new software rollouts, migrations, and system upgrades.
* Highlight and implement process and system improvements
Existing Software Management
* Oversee the management of software licenses, renewals, and ensure the continued relevance of all current software solutions in use
* Work closely with internal teams to assess the organization’s software needs and ensure that the right tools are in place for current and future requirements
Documentation and Training
* Ensure that training material is available on all software, both existing and new, to maximize efficiency and proper usage among staff
* A collaborative approach to mentoring, fostering growth and knowledge sharing within the team.
Collaborate with Colleagues
* Serve as an escalation point for complex support issues
Supplier and Vendor Management
* Build and manage strong relationships with software vendors and suppliers to ensure reliable service delivery and cost-effective solutions
Compliance
* Ensure all software and systems comply with industry standards
Reporting
* Implement and manage reporting processes to track key metrics such as efficiency, customer satisfaction, and overall service performance
Location: Woolston, GB
Posted Date: 11/25/2024
THIS ROLE IS OFFICE BASED 5 DAYS A WEEK, NO HYBRID OR REMOTE.
Experience
* 5+ years of experience in IT and hands on experience with Microsoft 365 and Azure expertise, supporting both remote and in-office environments
* Proven experience in identifying, sourcing, and implementing new software solutions in sourcing and deploying new software
Professional Qualifications & Licenses (holding or working towards a distinct advantage)
* A driving license holder
* A full five-year checkable employment history including a minimum of 2 work references, a personal credit check, right of work compliance
* Other appropriate professional qualifications
The successful applicant will match the below skill set
* Excellent analytical skills and logical approach to problem solving
* Technical knowledge & project management skills
* Effective communication with both technical and non-technical stakeholders
* Passion for learning new technologies and applying them to create efficiencies and solve user problems.
* Microsoft 365 Administration and support
* Knowledge of no-code/low-code platforms
* Skilled in selecting and managing off-the-shelf software solutions
Strategic IT Projects:
* Work on roadmaps with the Head of IT to implement strategic enhancements, including new software rollouts, migrations, and system upgrades.
* Highlight and implement process and system improvements
Existing Software Management
* Oversee the management of software licenses, renewals, and ensure the continued relevance of all current software solutions in use
* Work closely with internal teams to assess the organization’s software needs and ensure that the right tools are in place for current and future requirements
Documentation and Training
* Ensure that training material is available on all software, both existing and new, to maximize efficiency and proper usage among staff
* A collaborative approach to mentoring, fostering growth and knowledge sharing within the team.
Collaborate with Colleagues
* Serve as an escalation point for complex support issues
Supplier and Vendor Management
* Build and manage strong relationships with software vendors and suppliers to ensure reliable service delivery and cost-effective solutions
Compliance
* Ensure all software and systems comply with industry standards
Reporting
* Implement and manage reporting processes to track key metrics such as efficiency, customer satisfaction, and overall service performance
Location: Woolston, GB
Posted Date: 11/25/2024
Contact Information
| Contact | Human Resources Kingdom People |
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