Planet Recruitment
2nd Line Service Desk - Hybrid
Job Location
Ford, United Kingdom
Job Description
Role: 2nd Line Support Consultant
Location: Princess Risborough
Salary: £24,000 - £29,000
Benefits:
Pension Scheme
Car scheme
Cycle scheme
Eye care scheme
Mental health first aid
Employee assistance programme
Employee recognition scheme
Our client are looking for an enthusiastic, self-motivated and talented 2nd line Support Consultant to join our
Service Desk team based at our Princes Risborough office.
As a 2nd Line Support Consultant, you will provide technical support to our school users remotely. Your role involves working within our escalation process, supporting 1st line team members, and ensuring timely resolution of tickets. You will be able to engage with the appropriate team members across the company to work to resolve incidents.
Responsibilities:
Provide second line support for schools, deliver outstanding levels of customer service and support.
Liaise across 2nd/3rd line teams.
Support and mentor 1st line team by providing guidance and instruction on resolving technical queries.
Proactive response to ICT emergencies.
Skills/Abilities:
Excellent communication skills both written and oral, ability to communicate with both technical and non-technical end users.
Proactive and motivated approach to customer service.
Logical and structured problem-solving skills.
Strong technical troubleshooting skills, able to work collaboratively with third parties to resolve software/hardware issues.
Flexible and adaptable
Friendly and approachable
Excellent team player
Able to work independently and good at planning and organizing own time effectively.
Resolve ICT issues such as:
Server failures and system rebuilds
System backup and configuration including cloud and onsite
Management of Windows domain networks, DHCP, DNS, ADFS
Hyper-V configurations and troubleshooting
General issues with client devices - laptops, pc's etc.
Setup, configuration, and maintenance of cloud-based systems including Office 365 and Google Workspace
INDIT
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.
Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position
Location: Ford, GB
Posted Date: 11/25/2024
Location: Princess Risborough
Salary: £24,000 - £29,000
Benefits:
Pension Scheme
Car scheme
Cycle scheme
Eye care scheme
Mental health first aid
Employee assistance programme
Employee recognition scheme
Our client are looking for an enthusiastic, self-motivated and talented 2nd line Support Consultant to join our
Service Desk team based at our Princes Risborough office.
As a 2nd Line Support Consultant, you will provide technical support to our school users remotely. Your role involves working within our escalation process, supporting 1st line team members, and ensuring timely resolution of tickets. You will be able to engage with the appropriate team members across the company to work to resolve incidents.
Responsibilities:
Provide second line support for schools, deliver outstanding levels of customer service and support.
Liaise across 2nd/3rd line teams.
Support and mentor 1st line team by providing guidance and instruction on resolving technical queries.
Proactive response to ICT emergencies.
Skills/Abilities:
Excellent communication skills both written and oral, ability to communicate with both technical and non-technical end users.
Proactive and motivated approach to customer service.
Logical and structured problem-solving skills.
Strong technical troubleshooting skills, able to work collaboratively with third parties to resolve software/hardware issues.
Flexible and adaptable
Friendly and approachable
Excellent team player
Able to work independently and good at planning and organizing own time effectively.
Resolve ICT issues such as:
Server failures and system rebuilds
System backup and configuration including cloud and onsite
Management of Windows domain networks, DHCP, DNS, ADFS
Hyper-V configurations and troubleshooting
General issues with client devices - laptops, pc's etc.
Setup, configuration, and maintenance of cloud-based systems including Office 365 and Google Workspace
INDIT
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.
Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position
Location: Ford, GB
Posted Date: 11/25/2024
Contact Information
| Contact | Human Resources Planet Recruitment |
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