Service / Parts Advisor

Here at Altrincham Autotecnic, we have an exciting opportunity for you to join our team. We are a German Car Independent Specialist, Family-owned working with:

BMW MINI AUDI VW SKODA SEAT CUPRA MERCEDES BENZ

Job Title: Service / Parts Advisor
Salary £28,500 per annum

Monday to Thursday 8:00am to 5:30pm
Friday: 8:00am to 5:00pm
CLOSED: Saturday & Sunday

What we can offer you

25 days holiday plus bank holidays

No overtime expected No weekend work

Life Insurance ( x4 Salary )

Ongoing development & training to keep up to date

Work alongside & train with our friendly team with over 50 years of experience

Your Responsibilities

Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.

Liaising with the workshop to progress work through the system.

Controlling all computer-based jobs, purchasing parts and carrying our customer invoice processes.

Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.

Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise

Maintaining customer records such as vehicle details and service histories accurately and efficiently.

What we're looking for

A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.

Demonstrable computer literacy and knowledge of IT systems and applications.

The ability to multi-task and be highly adaptable within a busy environment.

Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.

Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.

Ability to prioritise your workload.

Ability and willingness to work with defined processes and guidelines.

Good core administration skills to accurately capture customer details to the required standards.

A Full UK driving licence

Technical knowledge and passion for the German car products and technology

Willingness to learn and develop personal knowledge and keep up to date with complex/ technical/product information, to improve profitability.

An outstanding attitude and passion for customer service.

An enthusiastic, dynamic and team orientated personality.

Strong interpersonal and presentation skills.

Strong organisational and prioritisation skills.

This is an incredible opportunity to join a family-based business that offers a competitive salary. Other benefits include at cost repairs for your personal & family cars. If you have the knowledge and experience, we are looking for and youre ready for your next career move, then wed love to hear from you. Please follow the link to apply or post your CV and cover letter to Altrincham Autotecnic, Moss Lane, Hale, Altrincham, WA158BA

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