Operations Support Coordinator

GRG are delighted to be partnering with a thriving organisation, who are looking to expand their team! We are seeking a highly motivated and organised Operations Support Coordinator to join their Birmingham offices, on a full-time, permanent basis. The role is required to be in office, Monday - Friday and is paying between £24K-£28K.

This is a fantastic opportunity for someone with a background in help-desk, customer service, retail, or property who is looking to build on their administrative and customer support skills. You will play a crucial role in supporting the operations team, ensuring smooth processes and providing exceptional customer service through telephony & written support.

Key Responsibilities

• Provide high-quality customer service via telephone, handling queries, issues, and providing timely solutions.
• Assist with day-to-day administrative tasks, including managing schedules, preparing documents, and coordinating operational activities.
• Competently use CRM systems to track customer interactions, update records, and ensure all relevant information is logged accurately.
• Support the operations team in various tasks, helping to streamline processes and improve overall team efficiency.
• Maintain and organise files, documents, and records to ensure smooth operational work-flow.
• Liaise with internal teams and external stakeholders, ensuring effective communication and swift resolution of any operational issues.

We are seeking a proactive, detail-oriented individual with a strong background in customer service and administration. Ideally, you will have experience in help-desk support, retail, property management, or a similar environment. You will need to thrive in fast-paced settings and enjoy working collaboratively with colleagues to deliver exceptional service.

Essential Skills and Experience

• Experience in customer service, help-desk, retail, property, or a similar field.
• Strong administrative skills, with the ability to manage multiple tasks efficiently.
• Excellent telephony skills, able to manage customer queries professionally and promptly.
• Competent in using CRM systems to track and manage customer data.
• A strong communicator with the ability to liaise effectively with both customers and colleagues.
• Ability to work well under pressure and meet deadlines.
• Previous experience in an operations support or help-desk role or similar.
• Knowledge of the property sector or real estate is advantageous.