Vodafone
Customer Service Specialist
Job Location
Farnborough, United Kingdom
Job Description
Location: Either Farnborough, Newbury, Bristol + Hybrid Working
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: 37.5 hours per week - Mon to Fri.
*Hybrid
At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.
Who We Are
We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Security team and experience bringing intelligent technology and advanced threat expertise to organisations that form the UK's Critical National Infrastructure, this specialist team helps to simplify their day-to-day cyber security operations, enabling their own people to focus on their bigger strategic priorities.
What you'll do
For key named Vodafone customers, the Customer Service Specialist is accountable for maintaining and developing an industry leading end to end service experience and ensuring that the Customer's contractual service performance is measured and delivered within the appropriate parameters.
You will drive a culture of continuous improvement that constantly seeks to improve positive customer outcomes, eliminate waste and increase efficiency, productivity and performance.
The successful candidate must be able to achieve developed vetting (DV) clearance and be a UK National.
You will be:
You will have:
Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
#vodafoneuk
#LI-Hybrid
Location: Farnborough, GB
Posted Date: 11/25/2024
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: 37.5 hours per week - Mon to Fri.
*Hybrid
At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.
Who We Are
We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Security team and experience bringing intelligent technology and advanced threat expertise to organisations that form the UK's Critical National Infrastructure, this specialist team helps to simplify their day-to-day cyber security operations, enabling their own people to focus on their bigger strategic priorities.
What you'll do
For key named Vodafone customers, the Customer Service Specialist is accountable for maintaining and developing an industry leading end to end service experience and ensuring that the Customer's contractual service performance is measured and delivered within the appropriate parameters.
You will drive a culture of continuous improvement that constantly seeks to improve positive customer outcomes, eliminate waste and increase efficiency, productivity and performance.
The successful candidate must be able to achieve developed vetting (DV) clearance and be a UK National.
You will be:
- Accountable for dealing with customer complaints accurately, professionally and with empathy within the agreed Service Level agreements, including attending some customer meetings where required.
- Maintaining and supporting the end-to-end management of account set up and billing arrangements, ensuring the Customer is aligned and contracted to the appropriate service model. Periodically test the internal routines to ensure the necessary processes and resource is in place
- Dealing with Customer migrations and porting activities.
- Maintaining existing customer relationship and act as trusted advisor for Vodafone in all customer interactions, understanding the customer's business and how Vodafone add value
- Managing, understanding, measuring and continually improving Customer KPI's related to the effectiveness and efficiency of the team.
You will have:
- The ability to work under pressure with accuracy
- A keen eye for detail to ensure customer reporting and communication are accurate.
- Experience of developing and nurturing positive relationships and influencing people at a senior level. Leverage external relationship to gain competitive advantage and internally to achieve an improved customer experience/NPS score.
- An ability to translate business insights/objectives and strategies into specific goals and rigorously implement plans without compromising on standards.
- Experience in analysing information, understanding and identifying problems /trends to enable implementation of the necessary course of action to achieve the desired outcome. Excellent communication, presentation and inter-personal skills and able to sell a compelling vision.
- An ability to work under minimal supervision, as well as handle difficult and sensitive situations by making sound and independent judgements against competing deadlines.
Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
#vodafoneuk
#LI-Hybrid
Location: Farnborough, GB
Posted Date: 11/25/2024
Contact Information
| Contact | Human Resources Vodafone |
|---|