Ocean Import Coordinator

Oceanfreight Import Operator – Middlesex

Shift pattern - Monday-Friday

Location: Middlesex

Salary: Up to £38,000 (DOE)

We have an exciting opportunity for an Ocean Freight Import Operator to join a well-established freight forwarder renowned for their expertise in air, road, sea, and warehousing services. This role is perfect for someone who is passionate about logistics and enjoys working in a dynamic, fast-paced environment.

As an Ocean Freight Import Operator, you’ll play a crucial role in our team, ensuring that every shipment is handled seamlessly. You’ll oversee the end-to-end process of ocean import logistics, from tracking shipments and managing documentation to coordinating with customs and resolving any issues that arise. You’ll be part of a company that values growth, teamwork, and operational excellence, offering ample opportunity to develop your expertise within a supportive and experienced team. If you thrive in a collaborative setting and are motivated by the challenge of coordinating complex global logistics, this position could be an excellent fit.

Benefits

• Competitive Salary Up to £38,000
• Opportunities for career growth and development
• Health & Wellness benefits
• Collaborative & Supportive work environment
• Opportunity to work from home in the future

Responsibilities

• Independently handle shipments in the role of Ocean freight Imports in accordance with quality standards, including documentation, booking, shipment control, transport insurance, accounting, and customs handling
• Provide customer support in conjunction with the Sales Department, including occasional client visits when required
• Handle complaints in line with BIFA Terms and Conditions, including correct KPI recording
• Communicate with our UK, Overseas offices, and agents
• Check job file reporting, accuracy, and profitability
• Focus on ensuring the most cost-effective service solutions are being utilized without risk to service levels

Qualifications

• Previous experience in Ocean freight Import operations
• Knowledge of BIFA Terms and Conditions
• Strong communication and customer service skills
• Ability to work independently and efficiently
• Familiarity with customs handling and transport insurance