Department for Work and Pensions
External Stakeholder Engagement Lead
Job Location
Glasgow, United Kingdom
Job Description
The external stakeholder engagement lead role is critical in ensuring our transformation is the best it can be. As we deliver change, there are two key ways in which we need to engage external stakeholders with the transformation we are delivering.
You will need to work closely with national charities and support organisations to understand their concerns and identify opportunities for co-design. You will need to be comfortable representing the Department both virtually and in-person, engaging with external partners ranging from CEOs of national charities to front line support workers. The role will involve you developing, curating and delivering a regular drumbeat of DWP events, but also participating in events held by external organisations.Social Security Scotland are introducing new disability benefits on behalf of the Scottish Government, alongside new systems and ways of working. It is critical that HTP learns from the unique insight and experiences of Social Security Scotland, to work more closely with them to deliver the best transformation possible.
You will be the key conduit between Social Security Scotland and HTP. You will facilitate communications at both a senior and working level, building and maintaining relationships which allow opportunities for collaboration. In addition, you will host events that bring colleagues together from both sides in Scotland, establishing the space and buy-in for HTP colleagues such as analysts, user researchers, digital and design colleagues to work with their Scottish counterparts to design core elements of our transformation.
Responsibilities
Person specification
Experience Key Criteria
Behaviours
We'll assess you against these behaviours during the selection process:
Benefits
Alongside your salary of 42,614, Department for Work and Pensions contributes 12,345 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
We also have a broad benefits package built around your work-life balance which includes:
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience.
1. Application & Sift
As part of the application pro cess you will be asked to complete a CV and Personal Statement.The CV is for reference only and will not be scored.
A sift will be carried out using your 1250 word Personal Statement.
Your personal statement needs to set out evidence of how your experience meets all the Experience Key Criteria set out below and not the published behaviours listed in this advert.
We are not looking at how much time you have spent in a job, but rather how you have performed. Your Personal Statement must show demonstrable evidence of what you did, how you did it, and what outcome was achieved. This should include the impact of your approach and evidence of your ability to take forward different approaches in different circumstances.
The standards detailed in the Experience Key Criteria are the minimum expectations for the role and only candidates with the strongest evidence will be invited to interview. In the event of a large number of applications, meeting the pass standard for the lead criteria "Experience of developing and delivering events/workshops to national charities, support organisations and/or other non-Government stakeholders "will determine if the other criteria are scored. Candidates will have to meet the standard for all criteria to progress to interview.
Your statement must not exceed 1250 words and you are advised to take advantage of the full word count.
2. Interview Stage
If you are successful at the sift you will be invited to a MS Teams interview. The interview will comprise of Behaviour-Based questions, shorter strength based questions and a 5 minute presentation. The guidance on Success Profiles explains these selection tools. The Behaviours being assessed are detailed in the job advert.
Behaviours:
Note that the Behaviours will be assessed at interview stageonly.
Candidates invited to interview will receive theBehavioursquestions in advance of their interview.
The strengths to be assessed willnotbe shared ahead of the interview.
More details on the presentation will be issued to candidates who are successful at sift.
Please be aware this roles can only be carried out in the UK, not overseas, and your office base must be our Glasgow hub.
By applying you are stating that you are willing to accept a post in Atlantic Quay, Glasgow, G2 8JB.
The Department is committed to promoting flexible ways of working, whilst enabling the business to operate at maximum efficiency and will expect colleagues to work from a blend of locations, including some time working at home, as required
Sift and interview dates to be confirmed.
Further Information
Find out more about Working for DWP
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to DWPfrom another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure Scotland on your behalf.
For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should:Contact Government Recruitment Service via DWPRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
Location: Glasgow, GB
Posted Date: 11/25/2024
You will need to work closely with national charities and support organisations to understand their concerns and identify opportunities for co-design. You will need to be comfortable representing the Department both virtually and in-person, engaging with external partners ranging from CEOs of national charities to front line support workers. The role will involve you developing, curating and delivering a regular drumbeat of DWP events, but also participating in events held by external organisations.Social Security Scotland are introducing new disability benefits on behalf of the Scottish Government, alongside new systems and ways of working. It is critical that HTP learns from the unique insight and experiences of Social Security Scotland, to work more closely with them to deliver the best transformation possible.
You will be the key conduit between Social Security Scotland and HTP. You will facilitate communications at both a senior and working level, building and maintaining relationships which allow opportunities for collaboration. In addition, you will host events that bring colleagues together from both sides in Scotland, establishing the space and buy-in for HTP colleagues such as analysts, user researchers, digital and design colleagues to work with their Scottish counterparts to design core elements of our transformation.
Responsibilities
- Develop, host and deliver Health Transformation Programme external stakeholder events for national charities and support organisations across the UK
- Work with DWP senior leaders, analysts, digital and service design colleagues to ensure these events help the Programme deliver its strategic objectives
- Develop and maintain a key strategic relationship with Social Security Scotland counterparts facilitating regular and ongoing face to face engagement at both senior and working levels
- Attend external events arranged by national charities as and when required, to promote the work of the Programme and identify opportunities for co-design
- Represent the voice of external stakeholders in multi-disciplinary design teams and governance meetings, ensuring the insights and expertise you have gathered are understood and considered appropriately
- Become a subject matter expert on one key element of the Health Transformation Programme, upskilling colleagues on the wider communications team and overseeing potential opportunities for engagement
- Regularly refresh the existing external stakeholder strategy, ensuring the communications approach is constantly aligned with the progress of the Programme and taking responsibility for achieving outcomes related to external stakeholders
Person specification
Experience Key Criteria
- Experience of developing and delivering events/workshops to national charities, support organisations and/or other non-Government stakeholders(Lead Criteria)
- A background in external or strategic communications and engagement
- An understanding of health and disability policy both in the UK and in Scotland
- Experience of working with senior stakeholders to influence change
- Be able to demonstrate strong written and verbal communication skills, with an understanding of using different channels and formats for different audiences
- Experience of working across multi-disciplinary teams to influence change
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Working Together
- Changing and Improving
- Seeing the Big Picture
Benefits
Alongside your salary of 42,614, Department for Work and Pensions contributes 12,345 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
We also have a broad benefits package built around your work-life balance which includes:
- Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
- Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave.
- Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
- Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
- Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service.
- Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
- An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience.
1. Application & Sift
As part of the application pro cess you will be asked to complete a CV and Personal Statement.The CV is for reference only and will not be scored.
A sift will be carried out using your 1250 word Personal Statement.
Your personal statement needs to set out evidence of how your experience meets all the Experience Key Criteria set out below and not the published behaviours listed in this advert.
We are not looking at how much time you have spent in a job, but rather how you have performed. Your Personal Statement must show demonstrable evidence of what you did, how you did it, and what outcome was achieved. This should include the impact of your approach and evidence of your ability to take forward different approaches in different circumstances.
The standards detailed in the Experience Key Criteria are the minimum expectations for the role and only candidates with the strongest evidence will be invited to interview. In the event of a large number of applications, meeting the pass standard for the lead criteria "Experience of developing and delivering events/workshops to national charities, support organisations and/or other non-Government stakeholders "will determine if the other criteria are scored. Candidates will have to meet the standard for all criteria to progress to interview.
Your statement must not exceed 1250 words and you are advised to take advantage of the full word count.
2. Interview Stage
If you are successful at the sift you will be invited to a MS Teams interview. The interview will comprise of Behaviour-Based questions, shorter strength based questions and a 5 minute presentation. The guidance on Success Profiles explains these selection tools. The Behaviours being assessed are detailed in the job advert.
Behaviours:
- Communicating & Influencing (Lead Behaviour)
- Working Together
- Changing & Improving
- Seeing The Bigger Picture
Note that the Behaviours will be assessed at interview stageonly.
Candidates invited to interview will receive theBehavioursquestions in advance of their interview.
The strengths to be assessed willnotbe shared ahead of the interview.
More details on the presentation will be issued to candidates who are successful at sift.
Please be aware this roles can only be carried out in the UK, not overseas, and your office base must be our Glasgow hub.
By applying you are stating that you are willing to accept a post in Atlantic Quay, Glasgow, G2 8JB.
The Department is committed to promoting flexible ways of working, whilst enabling the business to operate at maximum efficiency and will expect colleagues to work from a blend of locations, including some time working at home, as required
Sift and interview dates to be confirmed.
Further Information
Find out more about Working for DWP
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to DWPfrom another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure Scotland on your behalf.
For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should:Contact Government Recruitment Service via DWPRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
Location: Glasgow, GB
Posted Date: 11/25/2024
Contact Information
| Contact | Human Resources Department for Work and Pensions |
|---|