Jigsaw 24
Service Delivery Manager
Job Location
Nottingham, United Kingdom
Job Description
About the role
The key purpose of the SDM role is to manage and be responsible for the operational and financial success of the services delivered to your nominated contracts.
Key duties and responsibilities are:
Adherence to contracted SLAs
Service Level Management
Relationship Management
Service Delivery Strategy and Development
Financial/Commercial Management
Matrix Management of Service Desk and Technical Teams
3rd Party and Vendor Management
Education, Skills, Knowledge and Experience:
ITIL v4
Demonstrable experience in external client facing roles delivering IT service
Ability to plan, run and manage effective meetings at all levels
Strong relationship skills at Senior Management and Director Level, projecting a professional image
Excellent matrix management skills to ensure all teams deliver to their full potential
Continuous improvement ethic – able to identify and implement service improvements
Strong reporting and analytical capability
Good commercial awareness
Ability to understand and interpret legal contracts
Who are Jigsaw24
We put people first in a culture that’s reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment.
We truly believe our commitment to people, sustainability, and excellence is the driving force behind our success. To find out more about what we do and our passion for the environment, social responsibility, inclusion, and well-being please see
From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we’re determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence
Location: Nottingham, GB
Posted Date: 11/25/2024
The key purpose of the SDM role is to manage and be responsible for the operational and financial success of the services delivered to your nominated contracts.
Key duties and responsibilities are:
Adherence to contracted SLAs
Service Level Management
Relationship Management
Service Delivery Strategy and Development
Financial/Commercial Management
Matrix Management of Service Desk and Technical Teams
3rd Party and Vendor Management
Education, Skills, Knowledge and Experience:
ITIL v4
Demonstrable experience in external client facing roles delivering IT service
Ability to plan, run and manage effective meetings at all levels
Strong relationship skills at Senior Management and Director Level, projecting a professional image
Excellent matrix management skills to ensure all teams deliver to their full potential
Continuous improvement ethic – able to identify and implement service improvements
Strong reporting and analytical capability
Good commercial awareness
Ability to understand and interpret legal contracts
Who are Jigsaw24
We put people first in a culture that’s reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment.
We truly believe our commitment to people, sustainability, and excellence is the driving force behind our success. To find out more about what we do and our passion for the environment, social responsibility, inclusion, and well-being please see
From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we’re determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence
Location: Nottingham, GB
Posted Date: 11/25/2024
Contact Information
| Contact | Human Resources Jigsaw 24 |
|---|