1st Line Technical Support

1st Line Technical Support

Newcastle upon Tyne

Salary from £27k depending upon experience.

Full time

Based on site Monday to Friday

Permanent

We are looking for an experienced 1st line Technical Support Engineer for a well-established company in the North Tyneside area. You will have excellent customer service skills, a technical mindset, ideally technical qualifications, and have held a similar role in the past.

Role

* Being an informative first point of contact for all customer queries; should they be product issues, installation queries, training requests.

* Supporting key stakeholders in the business with ideas and support from customer feedback.

Requirements

* Ideally having held a technical support role

* Have excellent communication skills, able to explain complex systems

* Strong problem solving skills, transparency and willing to go the extra mile.

Please apply with your CV via the apply button

Location: Newcastle Upon Tyne, GB

Posted Date: 11/25/2024