Customer Service Analyst

Do you want to help power your career and be part of an evolving energy industry?​

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n exciting opportunity has arisen for an enthusiastic Analyst to join our team.

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he energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the North East, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs now and in the future.

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ur vision is to be the best energy company in serving our customers, whilst delivering a sustainable energy solution. We are looking for someone who is passionate about communications and can help share our story as we deliver our plans to invest in our network, support net zero and create a greener energy future. As a dedicated Analyst, you will be responsible for interpretation of data to support the development and improvement of key business processes, not only within the Business Support function, but also within the wider organisation.

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long with a competitive salary between £25,774 - £28,401 , we also offer great benefits such as;

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Enrolment into our pension scheme •

25 days holiday

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e’re excited to hear from candidates with a passion for our company and the energy industry and a desire to succeed. Apply now and we’ll be in touch.

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ey Responsibilities T

he successful candidate will be accountable for:•

Work within a closely managed reporting cycle making sure that we meet both internal and external reporting requirements•

Interpret data and identify key trends and important findings to define actionable insights to improve performance and processes•

Presentation of data and findings to internal and/or external audiences adapting styles accordingly•

Ensure accurate records are maintained to facilitate timely payment approval’s, whilst working towards continual improvement•

Develop and maintain reporting dashboards providing accurate and timely data to aid the business in strategic decisions•

Build and maintain relationships with internal and external stakeholders•

Work within the wider support teams to develop skills and understanding of Northern Powergrid, Business Support and processes

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ey Competencies •

Strong analytical skills: skilled user of Excel•

Excellent attention to detail•

Strong communication and decision-making skills•

Innovative problem solver with an eye for process improvements•

Strong numeracy skills and ability to interpret complex data

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ualifications and AttributesE

ssential Qualifications and Experience•

Minimum qualification of 2 A Levels C or above OR NVQ Level 3 OR ONC in Business Management •

Advanced Excel knowledge•

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esirable Qualifications and Experience•

Full UK driving licence •

Experience in data analysis roles•

Power BI reporting•

Experience using SQL or VBA

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lick here to apply today or email your application to recruitment@northernpowergrid.com referencing R6890 V

isit northernpowergrid.com/careers to find out more about this and other career opportunities.​

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osted: 15 November 2024

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losing date for applications: 6 December 2024 ​

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pplicants are considered on the basis of their suitability for the post irrespective of sex, marital status, sexual orientation, gender re-assignment, race, age or disability, in accordance with the Equality Act 2010.