Associate Manager, IT - Network Infrastructure

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The IT Associate Manager is a leadership role on the Network Infrastructure team in an agile environment, responsible for developing a high functioning team and coaching team members to support skills development and career growth. The Associate Manager is responsible for planning and managing all projects and budgets within assigned business areas to deliver business value.

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What You'll Be Doing:

• Leads the team using Agile methodology to optimize operational efficiency
• Guiding the team toward continuous improvement in ITSM governance to meet SLAs while identifying patterns for ticket reduction through automation
• Responsible for defining the policies and procedures of the team to prioritize projects, manage activities, monitor and respond to network events, coordinate outage resolutions, improve network performance, and ensure network availability across all network platforms
• Lead the response to network issues by troubleshooting and coordinating with team to ensure timely resolution
• Responsible for talent development, including active coaching to support team member’s technical and functional skills and career growth
• Oversee continuous monitoring of network platforms to swiftly identify and address issues
• Develops resourcing strategies, allocating budget, staff (on-site, offshore, & vendor), tools and specialized support necessary for cost-effective implementation and successful customer rollout
• Develops and maintains a technology roadmap that supports business objectives
• Ensure delivery of business value including strategy for support and participation in on-call rotation
• Manages relationships with business partners and external vendors to ensure optimal performance and drive resolution of issues
• Assesses project viability and recommends strategies and tactics to satisfy customer needs. Manages the execution and delivery of projects
• Provides direction to project teams and integrates activities with other IT functions to ensure successful implementation and support of project efforts
• Facilitates the removal of agile train blockers and impediments
• Ensure the effective use of network management platforms to identify, determine root causes, and correlate events related to network outages
• Monitors and reports to IT and user/customer management on the status of multiple, concurrent project efforts
• Responsible for team member staffing and selection
• This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required

What You Bring with You (Qualifications):

• Bachelor’s degree in Computer Science, Computer Information Systems, Business Information Systems, Engineering or related discipline or equivalent work experience and technical training is required
• Must have a minimum of 1 - 3 years of experience working in a networking role
• Demonstrating leadership skills and possessing a track record of managing technical staff (cross-functional experience highly desirable)
• Familiarity managing budgets and understanding impact of financial decisions to P&L
• Fundamental knowledge of networking and network platforms, including Cisco, Juniper, Palo Alto, F5, Fortinet, and DDI
• Experience in the retail industry or in a production/service environment is preferred
• Demonstrated ability to build and develop teams
• Demonstrated strong abilities in relationship management
• Exposure to a wide variety of software project management methodologies and frameworks with a deep understanding of agile development methodologies
• Demonstrated ability to manage multidiscipline, high-performance work teams and development groups
• Demonstrated competency in the execution of multiple projects, including managing resources across multiple projects to meet goals
• Developed efficient and effective solutions to diverse and complex business problems

Location: Belmont, MI, US

Posted Date: 11/25/2024