IT Apprenticeship

Are you an aspiring IT Support Technician!Gardner Systemsbased inLiverpoolhas an exciting opportunityfor anIT Apprenticeto join their team of experts!

Throughout your time at Gardner Systems, you will have a wide range of exciting duties that will ensure you are learning new skills that will allow you to keep updated with forever-changing technology. These duties will include the opportunity to provide 1stline technical support, use remote access and VPN tools, work with Microsoft 365 and Windows OS and so much more.

Gardner Systems began trading in 1985 and like most of their peers at that time they largely supplied IBM and compatible personal computers to a very new market. This activity very soon morphed into peer-to-peer networks and skills in Novell NetWare and Windows NT4.

You will be working with exciting partners such as Microsoft, Lenovo, NETGEAR, Microsoft Azure supporting clients like Eddie Stobart & Vital Energi! There is no better place to kick-start your career and enhance your IT skills!

In this role, youll work towards your Information Communication Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Providing 1stline technical support and escalating to Level 2 or 3 when needed.
• Logically troubleshoot, investigate, and escalate live IT issues.
• Use remote access and VPN tools.
• Communicate complex issues and situations clearly with team members in verbal and written form.
• Work with Microsoft Office 365 and Microsoft Windows OS
• Demonstrate an ability to learn new technologies and adapt to changing situations.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours&Benefits:

• Salary - £14,000 - £16,000 per annum
• Monday Friday Will work either 8-4, 9-5, or 10-6
• 20 Days Annual Leave + Bank Holidays
• Friendly working environment
• Break out area with kitchen and drinks
• Possible performance reviews

Desired Qualities, Skills and Knowledge:

• Customer Service Skills
• Communication Skills Written and Verbal
• Work as part of a team and use initiative
• Passionate about IT
• Can work methodically and meet deadlines
• Grade 4/C in Maths & Grade 5/C English

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

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