Franklin Fitch
2nd Line Support Engineer
Job Location
Spratton, United Kingdom
Job Description
2nd Line Support Engineer
Salary – Up to £35,000
Location – Brixworth - Onsite
An established MSP based in Brixworth is seeking a 2nd Line Engineer to join the team. This is a role that involves providing high-quality network support with a strong customer service focus.
This role offers a blend of operational responsibilities and project support, making it an ideal fit for someone with strong technical skills and a commitment to customer service. The position also requires adherence to deadlines, SLAs, and industry standards, which are crucial for success in this fast-paced environment.
Responsibilities
* IT Operational Support: Provide exceptional operational support across the business for all IT services.
* Customer Service: Must display strong customer service skills with a positive and supportive attitude.
* Technical Solutions: Responsible for delivering solutions across all stages of the ITIL service lifecycle.
* Project and Operational Tasks: Support both ongoing operations and project-based tasks while meeting deadlines and Service Level Agreements (SLAs).
* Relationship Building: Cultivate successful relationships within the team and with third parties.
* Change and Improvement: Proactively drive service improvements and champion change in IT services, processes, and procedures.
Requirements:
* Experience: Previous experience in IT support or service desk roles.
* Certifications: Foundation certificate in ITIL is preferred.
* Communication: Excellent spoken and written English is essential.
* Technical Knowledge: Broad technical expertise and familiarity with ITIL best practices.
* Flexibility: Must be able to provide after-hours support, including race team support on a rotational basis.
Benefits
* Life assurance.
* Health Insurance.
* Career growth.
* Development opportunities
Location: Spratton, GB
Posted Date: 11/26/2024
Salary – Up to £35,000
Location – Brixworth - Onsite
An established MSP based in Brixworth is seeking a 2nd Line Engineer to join the team. This is a role that involves providing high-quality network support with a strong customer service focus.
This role offers a blend of operational responsibilities and project support, making it an ideal fit for someone with strong technical skills and a commitment to customer service. The position also requires adherence to deadlines, SLAs, and industry standards, which are crucial for success in this fast-paced environment.
Responsibilities
* IT Operational Support: Provide exceptional operational support across the business for all IT services.
* Customer Service: Must display strong customer service skills with a positive and supportive attitude.
* Technical Solutions: Responsible for delivering solutions across all stages of the ITIL service lifecycle.
* Project and Operational Tasks: Support both ongoing operations and project-based tasks while meeting deadlines and Service Level Agreements (SLAs).
* Relationship Building: Cultivate successful relationships within the team and with third parties.
* Change and Improvement: Proactively drive service improvements and champion change in IT services, processes, and procedures.
Requirements:
* Experience: Previous experience in IT support or service desk roles.
* Certifications: Foundation certificate in ITIL is preferred.
* Communication: Excellent spoken and written English is essential.
* Technical Knowledge: Broad technical expertise and familiarity with ITIL best practices.
* Flexibility: Must be able to provide after-hours support, including race team support on a rotational basis.
Benefits
* Life assurance.
* Health Insurance.
* Career growth.
* Development opportunities
Location: Spratton, GB
Posted Date: 11/26/2024
Contact Information
| Contact | Human Resources Franklin Fitch |
|---|