Contact Centre Team Manager

Salary: £26,713 - £28,323 per annum (dependent on experience) plus an additional £1 an hour for weekend working

Shifts available:

- Thursday, Friday 9am to 6pm & Saturday, Sunday 8am to 6pm (36 hours per week)

- Tuesday 6am to 12pm, Wednesday to Friday 6am to 1pm & Saturday 7am to 4.30pm (36 hours per week)

Location: Radar Road, Leicester

Our International department delivers to approximately 130 countries globally, with expanding teams located in our contact centres in Leicester, Manchester, Poland, and Pune.

Conveniently located just 3 miles from the City Centre, near junctions 21 and 21A of the Motorway, our new site in Leicester's Radar Road sets the stage for your journey with NEXT Online. Here, our purpose-built Best in Class contact centre is evolving, offering inviting breakout areas including a games room, a modern restaurant, coaching rooms designed for support, and a dedicated learning and development hub. Step into a welcoming and vibrant atmosphere that fosters growth and collaboration.

Team Managers play a pivotal and fulfilling role in ensuring the delivery of outstanding customer service by providing guidance, coaching and support, contributing significantly to our continuous growth journey within our International teams.

What you’ll be doing:

On a day to day basis, Team Managers will lead, coach, and motivate a team, always ensuring that our customers get the best experience possible.

You will manage and maintain a professional, efficient and customer-focused team through successful leadership. You’ll inspire outstanding operational performance by providing clear direction and guidance.

As a Team Manager, you'll be thinking on your feet and using your initiative to make decisions.

Committed to your team's growth, you set objectives, offer constructive feedback and foster success all while building strong relationships to cultivate a positive and dynamic work environment that enhances service delivery.

What we’re looking for:

We are looking for someone who is as passionate about people management and customer service as we are. You will have previous management experience and ideally you will have a strong understanding of working within a customer service and/or contact centre environment.

You will be an excellent communicator both verbally and written, with an ability to communicate clearly and coherently with all levels and be able to plan and manage your tasks in order to meet deadlines and make decisions confidently even when facing changing priorities.

What's Next?

Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.