Customer Operations Supervisor

An award winning company is seeking a Customer Service Supervisor/Team Leader to join its busy and high performing team. You will be responsible for leading and motivating a customer service team dealing with customer queries and ensuring an excellent customer experience.

• Leading and motivating agents to provide the best possible level of customer service
• Assigning work effectively throughout the day to deal with the workload to meet the department SLAs
• Resolving customer escalations from the customer service team including effective management and resolution of complaints
• Actively monitor timekeeping and task adherence across the team, providing immediate feedback to individuals and highlighting any persistent concerns to the management team
• Supporting the onboarding of new customer service agents with training and advice on best practice and query solutions
• Communicating effectively any issues to the relevant internal department as appropriate

Essential experience:

• Experience supervising a corporate customer service / call centre team.
• Passion for delivering the highest possible outcome for customer queries
• Quick thinking, with excellent problem solving skills
• Comfortable working in a fast paced role
• Excellent written and verbal communication skills
• Ability to prioritise effectively and multi-task in a service driven environment
• Contact centre experience highly advantageous.

Salary: £27-32,000 plus benefits