Trainee Claims Handler

We have an exciting opportunity within our team at our office in Winnersh for a Trainee Claims Handler. Whilst Customer Service/Care experience is required, you do not need to have any existing claims experience. Working as a Claims Handler you will support the team in providing an effective and efficient claims service to our customers. Dealing effectively with all claims allocated, ensuring that company policy, procedure and regulatory requirements are always adhered to.

In return we will make sure you get all the training and development you need to progress with us, and you will be rewarded with all the great benefits of working for a market-leading, fast-growing company.

What you will do as a Claims Handler:

• You will efficiently handle all claims and you will be responsible for a designated caseload handling claims from cradle to grave and liaising extensively with clients, Insurers, claimants, policyholders, brokers and other experts.
• Refer claims which fall outside of personal authority levels to line manager.
• Gather and process information, as directed, to support the effective assessment of more complex cases.
• Assist in the training of new or inexperienced staff in the use of company systems and processes.
• To maintain and develop personal knowledge and skills through continued professional development as well as ongoing desk training and ensuring, that this is recorded in like with Training & Competency requirements.
• To conduct the business of the company at all times in a courteous and efficient manner.
• The job holder will, at various times act for the insured and the insurer. The job holder will be responsible for adhering to all the groups procedures and policies, in relation to the identification and management of the potential conflicts of interest and for the fair treatment of customers and will ensure they follow the systems and controls operating to ensure that this is the case.

What we are looking for in a Claims Handler:

• A strong work ethic and time management skills in order to efficiently handle a large caseload.
• Customer care experience
• IT proficient
• Numeracy & Literacy

In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Ardonagh family
• Gain CII or ACII qualifications to boost your knowledge and career prospects
• Pensions scheme for when you feel it’s time to retire
• 24-hour support for physical and mental wellbeing
• 1 days paid volunteering day to give back to our communities
• The Spotlight Awards, where we shine a light on the brightest talent across our group

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The Company

Ardonagh Advisory are The Ardonagh Group’s broking and advisory platform, a community focused set of businesses with an unrivalled local footprint of experts across a wide range of sectors and specialisms, combined with national and international reach. We're proud of developing trusted relationships to support, and drive, the growth agenda of our clients. Our brands are Bravo Networks, Ethos Broking, Footman James, Hera Indemnity, Towergate, Towergate Health & Protection, Thompson & Bryan, Compass UK and Usay Compare.

By joining our business, you will be part of a network of around 4,000 employees with a vast range of backgrounds, expertise and organisational cultures united by our resilience, unique spirit and commitment to looking out for customers and our communities.