Area Service Manager

Area Service Manager

Location: Field-based - Gloucester Area (requires regional travel)

Jungheinrich are seeking an experienced Area Service Manager to lead a team of Service Engineers in achieving top-tier customer service and After Sales targets. You'll drive operational excellence by ensuring high productivity, financial performance, and exceptional customer satisfaction through robust management practices and team support.

Key Responsibilities:

• Lead, manage, and motivate Service Engineers to meet financial, operational, and customer service KPIs.
• Ensure seamless communication and coordination with service support functions to maintain optimal service infrastructure.
• Report on financial and operational targets and actively identify areas for service and process improvement.
• Conduct customer review meetings, addressing issues proactively to enhance satisfaction and resolve complaints.
• Uphold health, safety, and operational standards while supporting the professional development of team members.
• Contribute to After Sales growth by spotting business opportunities within existing client relationships.

What You’ll Bring:

• Experience: Proven management experience in customer service with exposure to engineering and SAP operating systems.
• Skills: Strong people management, communication, analytical, and organizational skills. Competent in Microsoft Office.
• Qualifications: Solid foundation in English and Maths.
• Mobility: Full driving license and willingness to travel across the region.

Benefits Package:

• 25 days holidays, plus 8 bank holidays
• Stakeholder Pension matching up to 10% contributions.
• Private Medical Insurance
• Income Protection Scheme
• Employee discount platform
• 6 x death in service

Voluntary Schemes:

• Simply Health
• BUPA
• Eye Care

Why Join Us? If you're a proactive leader with a passion for customer service and continuous improvement, this role offers the opportunity to make a tangible impact on our operations and customer relationships.