FNOL Claims Handler

Claims Handler (First Notification of Loss Team)

Manchester City Centre

£25,000 basic + monthly commission = £45,000 per year

Due to business growth we have 2 brand new opportunities to join a leading law firm, specialising in their motor FNOL division, playing a huge part in motor claims, and coordinating repairs for customers who have had accidents.

This is a purely customer service focused role, you will answer inbound calls, take down information regarding damage to their vehicles, and what repairs are needed.

What makes this role stand out is the fact you’ll be rewarded via an updated commission structure for upselling on our repairs & hire vehicle services, which is all part of your day to day role anyway. As they’ve been in accidents a service like this is needed, so a need has already been established. Earn up to £45,000+ per year based on these bonuses.

This is a dedicated team where you'll be the first person they speak with after any car damage or accidents. You’ll speak with garages on behalf of the client to repair any damages incurred, providing updates throughout.

• Book repairs
• Communicate and update your customers
• Monitor the repairs progress
• Report back to management
• Maintain strong relationships with garages & clients
• Have a customer focused approach, minimising any delays and pushing on repairs

Progress with us:

With over 20 years of experience in the field we also have various other departments, working on all types of cases, so for you this could be a foot through the door into the legal and law world, allowing you to further develop your customer service skills in an ever growing industry.

Rewards include:

• Employee of the month awards
• Lunches and treats provided in the office
• Day off for your birthday plus a gift
• Free access to wellbeing and mental health support
• Company social events all paid for (including overnight stays)
• Your child’s first day of school off work
• Dress down Friday every week
• No bank holiday working
• Employee of the Month awards
• Long service bonus
• Extra holidays given for 100% attendance.

We have 2 positions available, so please apply today!

zandra.carter@thecityrecruiter.co.uk | 0161 841 0473