Recruit2Care
Group Commissioning & Operations Manager (North West & West Midlands)
Job Location
UK, United Kingdom
Job Description
The client is a successful care provider with nursing homes in four locations and plans for further expansion:
- Birmingham
- Telford
- Blackburn
- Wigan
Purpose of the role:
To ensure successful project management occurs prior to and upon the commission of a new care home, that is aligned to the Company’s strategy and goals
To drive pre-opening activities and ensure focus is given to engaging potential residents and team members, the local communities and external stakeholders/partners
Work collaboratively with the Senior Leadership team to deliver the job purpose and company strategy
Deployment of operational and quality strategies by supporting Home Managers and their teams on an ongoing basis as homes become operational.
Reports to:
Chief Executive Officer
Key duties and accountabilities:
Responsible for the creation and execution of commissioning project plans, working closely with Home Managers in order to ensure all areas are covered and executed to a high standard
Manage the day-to-day activities of the commissioning project plans
Monitor and report to the Chief Executive Officer progress of the commissioning project plans, ensuring full transparency is provided
Identify any shortfalls in the project plans, sharing knowledge and ideas in order to rectify these
To produce reports and statistical information demonstrating analysis of engagement and enquiries, using this information to identify any concerns or issues and to develop further growth
To attend meetings with Senior Leadership Team when required in order to understand and participate in business strategies
To work collaboratively with the Senior Leadership Team to maximise the performance of each care home, including ideas and strategies to maximise efficacy, quality and innovation
Participate in key design reviews to ensure the pre commissioning and commissioning requirements are adhered to
Oversight of the recruitment, induction and training of new workforce team members
Drive customer engagement – pre and post opening
Ensure VIP openings are well attended by all stakeholders
Drive occupancy for all homes in order to achieve and exceed the private occupancy percentage targets
Drive each services revenue by ensuring the best rates are achieved
Oversight of customer engagement post opening, ensuring these are reported on and Home Managers are supported with enquiries and marketing
Oversight of potential resident’s assessments to ensure that they are appropriate for the home(s)
Develop and manage local relationships with key stakeholders, local authorities, CCG’s (and any other relevant partnerships in order to identify business growth and partnerships)
Work collaboratively with all stakeholders and partners in the commissioning projects
Represent the Company in any required meetings with potential stakeholders/partners
Audit each home in order to ensure all areas are compliant – these include but are not exhaustive:
Environment
Policies and processes
Equipment
Workforce
Ensuring the health and safety adherence of all homes, including but not limited to:
Fire Risk Assessments
Health and Safety Audits
Health and Safety meetings/committees
Attendance either in person or virtually to team, resident, relative meetings – utilising the Company meeting template for each meeting.
Support and guide Home Managers in order to ensure their early opening journey is streamlined and successful. Support includes but is not limited to:
Coaching
Auditing
Feedback and analysis
Trouble shooting
Provide leadership advice, support and guidance
Line Management of Home Managers within the portfolio
Ensure understanding and adherence to regulations and legislative frameworks – during and post opening
Undertake both announced and unannounced visits to the homes (including out of hours)
To have a full understanding of the systems in use.
Ensure staffing levels are appropriate and safe for the home(s), following safe recruitment guidance as set out by CQC. Review of rota’s on Planday, ensuring the skill mix is correct.
To have a clear understanding of the varied and diverse multicultural ethnic minority needs of the people who live and work in the service, and to support and meet these needs through a non-discriminatory approach
To advocate diversity through our affiliation with Stonewall and support a culture whereby people who live and work do so as their true, authentic self
To commit to the culture within the service whereby people’s protected characteristics are not discriminated against, and people who live and work in the service feel safe, included and valued
Step into vacant leadership roles within the homes upon the absence of a Home Manager
Maximising the delivery of high-quality care, service and operational effectiveness
Ensure home leaders understand and work with agreed budgets – support analysis where there are variances and seek to remedy.
Actively seek feedback from team members, relatives, residents, professional visitors on a minimum quarterly basis.
Regular quality visits to the homes – building evidence for quality statements and outcomes set out by CQC.
Ensuring all homes are CQC ready at all times.
Reporting on identified trends and performance.
Supervision and appraisals for home leaders.
Responding to and managing complaints.
Ensuring a learning culture throughout the organisation and homes, including sharing of information following safeguarding’s and complaints – with all homes.
Any other duties commensurate within this post as required from time to time
Knowledge:
A relevant management qualification at degree level of equivalent and significant experience working at a management level with experience of commissioning within the private sector
An in-depth knowledge and understanding of commissioning and/or operational accountability for more than one care home.
An in-depth awareness of market competition and understanding of national, regional and local strategies
An in depth understanding of the inter-relationships the private sector has with other partners/stake holders
A proven understanding of quality and the need to drive standards
A sound Knowledge of CQC outcomes and working practices
A Sound Knowledge of Regulations and legislation affecting the service industry
Experience:
Demonstratable experience of service commissioning within the private sector
Experience of successfully delivering outcomes
Experience of working with a range of partners (internal and external) to lead on the desired commissioning outcomes
Excellent standards of literacy and communication skills – including relationship building and sustaining
Experience of supporting and guiding Home Managers to achieve the best outcomes and goals
Experience of monitoring and reporting on service delivery with a supportive, ‘can do’ attitude
Experience of trouble shooting along with involvement in sharing ideas and working alongside people to deliver the best outcomes
Experience of planning and creative thinking
Experience of working with senior leadership teams, stakeholders and partners
Experience of Producing and interpreting statistical information and reports
Experience in auditing against company strategies
Experience of working within statutory, legal regulations/legislation
Skills:
Ability to implement/monitor and evaluate project plans and report on concerns or issues in a solution-based way
Ability to report and feedback in a professional, detailed and accurate way
Ability to respond quickly to issues by way of troubleshooting and/or problem solving
Ability to work in line with policies and strategies for best outcomes
Ability to work alongside people and form good, professional relationships
Ability to prioritise and work under pressure
A ‘can do’ attitude
Location: UK, GB
Posted Date: 11/26/2024
- Birmingham
- Telford
- Blackburn
- Wigan
Purpose of the role:
To ensure successful project management occurs prior to and upon the commission of a new care home, that is aligned to the Company’s strategy and goals
To drive pre-opening activities and ensure focus is given to engaging potential residents and team members, the local communities and external stakeholders/partners
Work collaboratively with the Senior Leadership team to deliver the job purpose and company strategy
Deployment of operational and quality strategies by supporting Home Managers and their teams on an ongoing basis as homes become operational.
Reports to:
Chief Executive Officer
Key duties and accountabilities:
Responsible for the creation and execution of commissioning project plans, working closely with Home Managers in order to ensure all areas are covered and executed to a high standard
Manage the day-to-day activities of the commissioning project plans
Monitor and report to the Chief Executive Officer progress of the commissioning project plans, ensuring full transparency is provided
Identify any shortfalls in the project plans, sharing knowledge and ideas in order to rectify these
To produce reports and statistical information demonstrating analysis of engagement and enquiries, using this information to identify any concerns or issues and to develop further growth
To attend meetings with Senior Leadership Team when required in order to understand and participate in business strategies
To work collaboratively with the Senior Leadership Team to maximise the performance of each care home, including ideas and strategies to maximise efficacy, quality and innovation
Participate in key design reviews to ensure the pre commissioning and commissioning requirements are adhered to
Oversight of the recruitment, induction and training of new workforce team members
Drive customer engagement – pre and post opening
Ensure VIP openings are well attended by all stakeholders
Drive occupancy for all homes in order to achieve and exceed the private occupancy percentage targets
Drive each services revenue by ensuring the best rates are achieved
Oversight of customer engagement post opening, ensuring these are reported on and Home Managers are supported with enquiries and marketing
Oversight of potential resident’s assessments to ensure that they are appropriate for the home(s)
Develop and manage local relationships with key stakeholders, local authorities, CCG’s (and any other relevant partnerships in order to identify business growth and partnerships)
Work collaboratively with all stakeholders and partners in the commissioning projects
Represent the Company in any required meetings with potential stakeholders/partners
Audit each home in order to ensure all areas are compliant – these include but are not exhaustive:
Environment
Policies and processes
Equipment
Workforce
Ensuring the health and safety adherence of all homes, including but not limited to:
Fire Risk Assessments
Health and Safety Audits
Health and Safety meetings/committees
Attendance either in person or virtually to team, resident, relative meetings – utilising the Company meeting template for each meeting.
Support and guide Home Managers in order to ensure their early opening journey is streamlined and successful. Support includes but is not limited to:
Coaching
Auditing
Feedback and analysis
Trouble shooting
Provide leadership advice, support and guidance
Line Management of Home Managers within the portfolio
Ensure understanding and adherence to regulations and legislative frameworks – during and post opening
Undertake both announced and unannounced visits to the homes (including out of hours)
To have a full understanding of the systems in use.
Ensure staffing levels are appropriate and safe for the home(s), following safe recruitment guidance as set out by CQC. Review of rota’s on Planday, ensuring the skill mix is correct.
To have a clear understanding of the varied and diverse multicultural ethnic minority needs of the people who live and work in the service, and to support and meet these needs through a non-discriminatory approach
To advocate diversity through our affiliation with Stonewall and support a culture whereby people who live and work do so as their true, authentic self
To commit to the culture within the service whereby people’s protected characteristics are not discriminated against, and people who live and work in the service feel safe, included and valued
Step into vacant leadership roles within the homes upon the absence of a Home Manager
Maximising the delivery of high-quality care, service and operational effectiveness
Ensure home leaders understand and work with agreed budgets – support analysis where there are variances and seek to remedy.
Actively seek feedback from team members, relatives, residents, professional visitors on a minimum quarterly basis.
Regular quality visits to the homes – building evidence for quality statements and outcomes set out by CQC.
Ensuring all homes are CQC ready at all times.
Reporting on identified trends and performance.
Supervision and appraisals for home leaders.
Responding to and managing complaints.
Ensuring a learning culture throughout the organisation and homes, including sharing of information following safeguarding’s and complaints – with all homes.
Any other duties commensurate within this post as required from time to time
Knowledge:
A relevant management qualification at degree level of equivalent and significant experience working at a management level with experience of commissioning within the private sector
An in-depth knowledge and understanding of commissioning and/or operational accountability for more than one care home.
An in-depth awareness of market competition and understanding of national, regional and local strategies
An in depth understanding of the inter-relationships the private sector has with other partners/stake holders
A proven understanding of quality and the need to drive standards
A sound Knowledge of CQC outcomes and working practices
A Sound Knowledge of Regulations and legislation affecting the service industry
Experience:
Demonstratable experience of service commissioning within the private sector
Experience of successfully delivering outcomes
Experience of working with a range of partners (internal and external) to lead on the desired commissioning outcomes
Excellent standards of literacy and communication skills – including relationship building and sustaining
Experience of supporting and guiding Home Managers to achieve the best outcomes and goals
Experience of monitoring and reporting on service delivery with a supportive, ‘can do’ attitude
Experience of trouble shooting along with involvement in sharing ideas and working alongside people to deliver the best outcomes
Experience of planning and creative thinking
Experience of working with senior leadership teams, stakeholders and partners
Experience of Producing and interpreting statistical information and reports
Experience in auditing against company strategies
Experience of working within statutory, legal regulations/legislation
Skills:
Ability to implement/monitor and evaluate project plans and report on concerns or issues in a solution-based way
Ability to report and feedback in a professional, detailed and accurate way
Ability to respond quickly to issues by way of troubleshooting and/or problem solving
Ability to work in line with policies and strategies for best outcomes
Ability to work alongside people and form good, professional relationships
Ability to prioritise and work under pressure
A ‘can do’ attitude
Location: UK, GB
Posted Date: 11/26/2024
Contact Information
| Contact | Human Resources Recruit2Care |
|---|