Retail Territory Manager

Client is looking for a Retail Territory Manager - Operations

Job Description:

Reporting to the Regional Manager the role is responsible for managing a territory overseeing the operational aspects of Essar Retail's petrol filling stations. This position requires an experienced professional with a focus on driving operational excellence.

The role will be home based with a significant travel within the territory.

• Lead and manage the operational activities of petrol filling stations within the territory, ensuring adherence to company standards, operational protocols, and regulatory requirements.
• Establish and monitor key performance indicators (KPIs) to evaluate operational performance and identify areas for improvement. Conduct regular performance reviews and implement strategies to optimize efficiency.
• Supervise and support station managers and operational staff, providing guidance, coaching, and training as needed to ensure efficient operations and exceptional customer service.
• Identify opportunities to streamline operational processes, enhance productivity, and reduce costs. Implement best practices and standard operating procedures across all stations to improve overall efficiency.
• Maintain close relationships with property agents and brokers.
• Coordinate with suppliers and logistics partners to ensure timely delivery of fuel and other operational supplies. Monitor inventory levels and manage replenishment processes to ensure uninterrupted operations.
• Oversee maintenance activities, repairs, and upgrades at petrol filling stations to ensure they are safe, well-maintained, and compliant with regulatory standards. Manage relationships with contractors and service providers.
• Ensure compliance with health and safety regulations at all petrol filling stations within the territory. Conduct regular inspections and audits to identify and address any potential hazards or non-compliance issues.
• Drive initiatives to enhance the overall customer experience at petrol filling stations, focusing on cleanliness, convenience, and service excellence.
• Serve as the primary point of contact for operational matters within the territory. Provide regular updates, reports, and insights to senior management.

Job Attributes:

• In-depth knowledge of petrol filling station operations, including fuel management, retail processes, and facilities management.
• Excellent verbal and written communication skills, with the ability to effectively communicate with stakeholders at all levels.
• Strong analytical and problem-solving skills, with the ability to quickly identify issues and implement effective solutions.
• Exceptional organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
• Meticulous attention to detail, ensuring accuracy and completeness in all operational processes and documentation.
• Ability to collaborate effectively with cross-functional teams and build strong relationships internally and externally.
• Ability to manage complex competing priorities and sales related processes.
• Good attention to detail. All documentation: accurate, complete and up to date.