Fresh Perspective Resourcing
Service Desk Analyst
Job Location
Bassaleg, United Kingdom
Job Description
Ready to take the next step in your IT career as a Service Desk Analyst?
Are you the go-to problem-solver, equipped with the expertise to handle any hiccup that comes your way?
Do you thrive on delivering extraordinary support and creating smooth, seamless user experiences?
If you’re a troubleshooting pro who loves helping users, this could be the perfect role for you!
We're looking for a Service Desk Analyst with energy, enthusiasm, and a keen sense of humour to join a dynamic team!
If you love mixing business with a bit of banter, keep reading to find out more…
As a Service Desk Analyst your responsibilities will include:
* Ensuring all assignments are responded to and resolved within defined SLAs
* Taking ownership of user incidents, tracking and following up through to completion
* Providing support to Windows 10/11 endpoint, Microsoft Teams & SharePoint Online
* Assisting with Active Directory and Azure Active Directory queries
* Providing excellent customer service to the business, in-person and via phone & email
* Supporting Intune endpoint user and device management
We are looking for a Service Desk Analyst who has the following skills and experiences:
* Experience working on an IT Service Desk environment is preferred
* Ideally have at least 2 years’ experience with technical troubleshooting
* Full UK Driving Licence & own transport to travel between company sites
* Excellent verbal & written communication skills along with amazing customer service skills
* Experience of working within a manufacturing environment would be beneficial
* Highly engaged with a willingness to learn with a positive and professional manner
In return, the successful Service Desk Analyst will receive a salary of £24,000 - £27,000 per annum, plus excellent company benefits and perks including:
* 25 Days hols + Bank hols
* 5% pension employer cont. 3% Employee
* Life insurance - 4*Salary
* Employee Assistance Programme (EAP)
* Hybrid working available once your probation period is complete
To apply for this Service Desk Analyst role, please send you CV over today
Location: Bassaleg, GB
Posted Date: 11/26/2024
Are you the go-to problem-solver, equipped with the expertise to handle any hiccup that comes your way?
Do you thrive on delivering extraordinary support and creating smooth, seamless user experiences?
If you’re a troubleshooting pro who loves helping users, this could be the perfect role for you!
We're looking for a Service Desk Analyst with energy, enthusiasm, and a keen sense of humour to join a dynamic team!
If you love mixing business with a bit of banter, keep reading to find out more…
As a Service Desk Analyst your responsibilities will include:
* Ensuring all assignments are responded to and resolved within defined SLAs
* Taking ownership of user incidents, tracking and following up through to completion
* Providing support to Windows 10/11 endpoint, Microsoft Teams & SharePoint Online
* Assisting with Active Directory and Azure Active Directory queries
* Providing excellent customer service to the business, in-person and via phone & email
* Supporting Intune endpoint user and device management
We are looking for a Service Desk Analyst who has the following skills and experiences:
* Experience working on an IT Service Desk environment is preferred
* Ideally have at least 2 years’ experience with technical troubleshooting
* Full UK Driving Licence & own transport to travel between company sites
* Excellent verbal & written communication skills along with amazing customer service skills
* Experience of working within a manufacturing environment would be beneficial
* Highly engaged with a willingness to learn with a positive and professional manner
In return, the successful Service Desk Analyst will receive a salary of £24,000 - £27,000 per annum, plus excellent company benefits and perks including:
* 25 Days hols + Bank hols
* 5% pension employer cont. 3% Employee
* Life insurance - 4*Salary
* Employee Assistance Programme (EAP)
* Hybrid working available once your probation period is complete
To apply for this Service Desk Analyst role, please send you CV over today
Location: Bassaleg, GB
Posted Date: 11/26/2024
Contact Information
| Contact | Human Resources Fresh Perspective Resourcing |
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