Customer Service Engineer

Role - Customer Service Engineer (Data Centre)

Salary - £32,000

Hours - 4 days on / 4 days off

Location - Canary Wharf

Summary:

• The Customer Service Technician (CST) is responsible for carrying out Service Requests, which could include remote hands services for customers, cross-/disconnects, and elements of customer implementations.

Additional Duties and Responsibilities:

• Takes on other special projects/assignments as directed by the Customer Service Manager / Senior Site Manager (or Site Manager).
• Participates in the full continuous (24x7) Call Out team along with the other Engineers.

Qualifications:

• Vocational or Bachelor-level qualification of a technical nature (qualified electricians are a distinct advantage).
• Construction Skills Certification Scheme certification or similar, demonstrating that relevant Health and Safety tests have been passed (desirable but not essential).
• 3-5 years of relevant experience as a technician in Telco, IT, or DC background (preferred but not essential).
• Experience with networks desired but not essential.
• ITIL and/or ServiceNow experience preferred but not essential.
• Experience working in a client-facing data centre.
• Demonstrable knowledge of data installations and termination.