Customer Service Advisor

Customer Service Advisor – German, French OR Spanish speaking

Customer Service Advisor – German, French OR Spanish speaking

The location of the role is Chester (hybrid working – 3 days per week in the office). London also an option for office location.

The working hours are shifts between 10am-6pm, Monday – Sunday, 5 days per week.

The client is a multinational high-street retailer.

Role Summary

As a Customer Service Advisor, you will be supporting a well-known brand, providing a fantastic customer experience on all interactions, leaving a lasting impression. You will be supported with extensive initial training, so that we can help you build the knowledge and skills required to work from with confidence.

Key accountabilities of the role

• Deal with customer queries though calls, emails and web forms, ensuring delivery of a quality service on a consistent basis
• Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
• Accurately record all contact interactions on systems in line with expected process
• Ensure you give a positive image and great first impression to all contacts
• Build sustainable relationships of trust with customers, team members and clients through open and interactive communication

Key skills and experience

• C1 English skills + C1 German, French OR Spanish Language skills
• Being highly methodical with a thorough attention to detail
• Having excellent organisational skills and ability to work to stringent customer service SLA's and KPI's
• Demonstrating confidence and the ability to communicate clearly and effectively
• Showing excellent IT and data entry skills
• Bringing a proactive attitude with the ability and ambition to develop role in the future
• Able to work shifts between 10am - 6pm Monday to Sunday, 5 days a week
• Ready to participate full time in on-site training (4-5 weeks), then you can work in a hybrid mode