Beauty Works Concession Supervisor

Beauty Works retails luxury hair solutions, including ready to wear clip-ins, semi-permanent professional extensions and exclusive collaborations. Our hair extensions, aftercare products and electrical stylers have earned recognition amongst the beauty press and up and down the red carpet. Beauty Works operates internationally to both to salon professional and directly to consumers and is owned by a Beauty Industry Group based in Salt Lake City and has the largest share of the hair extensions market in the world.

Job Summary

The Beauty Works Concession Supervisor is a key leadership role responsible for the daily operations of the Beauty Works counter. This position drives sales of products and services while enhancing brand awareness through customer engagement and loyalty initiatives. The ideal candidate will uphold the highest standards of customer service and professionalism, ensuring that the Beauty Works brand is always represented with enthusiasm and integrity.

Role Outline & Responsibilities

• Sales Performance: Proactively drive sales, ensuring targets and KPIs are consistently met and striving to exceed them.
• Team Leadership: Leading and inspiring a team on Sales executives to delivery exceptional performance
• Visual Merchandising: Maintain the visual and commercial presentation of the retail concession to the highest standard, in alignment with the marketing vision.
• Stock Management: Oversee stock replenishment, ensuring all items are displayed correctly and priced accurately. Collaborate with the Retail Manager on forward stock needs.
• Reporting: Prepare and submit timely, accurate, and complete reports as requested by Beauty Works and store management.
• Relationship Building: Cultivate and maintain relationships with external brands and store teams to maximize marketing and event opportunities
• Training and Development: Attend all regional and company-wide training sessions, conferences, and calls to enhance product and sales knowledge.
• Compliance: Ensure full compliance with till operations, refunds, and cash control, adhering to host store regulations and policies.
• Work Environment: Foster a positive work environment by maintaining respect and following both store and Beauty Works procedures.

Key Skills

• Customer Focused: A strong commitment to exceeding customer expectations and delivering exceptional service.
• Dependability: Excellent timekeeping and attendance; understanding the importance of confidentiality within the company.
• Ownership: Demonstrate accountability and ownership of responsibilities.
• Adaptability: Resilience and flexibility to respond to changing market trends and business needs.
• Entrepreneurial Mindset: A proactive and enthusiastic approach to career development and growth.
• Professional Appearance: Highly presentable and well-groomed to ensure a polished and professional image.
• Team Collaboration: Ability to work independently as well as collaboratively within a team setting.
• Mentorship: Support the onboarding and training of new team members, showcasing strong verbal, written, and interpersonal skills.
• Problem-Solving: Ability to make informed decisions and effectively solve problems.
• Resourcefulness: A team player who thrives in a sales-driven environment.
• Organisational Skills: Strong organizational abilities, capable of managing tasks in a fast-paced, busy environment.