Brand Retail Sales Specialist

Location: Primarily based in London stores (Westfield White City and Stratford), with occasional travel outside of London for events, store openings, etc.

Hours of Work: Wednesday – Sunday, 8 hours per day (excluding a one-hour unpaid lunch break)

Key Responsibilities:

• Recommend and confidently sell all Dr Sam’s products.

• Achieve individual sales targets and contribute to team sales objectives.

• Build genuine and strong relationships with customers and store teams to drive repeat business and brand awareness.

• Carry out operational checks during visits, including stock levels, replenishment of testers, and maintenance of displays.

• Stay up-to-date with product/brand education to ensure the highest level of service.

• Provide ongoing in-store training for our key retailers, ensuring all store staff are well versed in Dr Sam’s products and brand values.

• Participate in and help organise store events designed to promote brand image, awareness, and maximise sales.

• Engage with customers through in store activities such as product application demos, our Routine Finder Quiz, and popup events.

• Provide daily/weekly reports to management.

• Collaborate with the Retail and Education Manager to develop and implement strategies for store performance, event planning, staff training, and sales growth.

Skills and Qualifications:

• Proven retail experience within the beauty industry, ideally skincare.

• Skincare knowledge / passion preferred

• Demonstrable ability to provide personalised and effective customer service.

• Track record of achieving sales and customer service targets.

• Excellent communication and interpersonal skills, with the ability to build rapport with customers and store teams.

• Strong attention to detail, initiative, and the ability to work both independently and collaboratively.

• Capable of thriving in a fast-paced environment that requires multi-tasking with minimal supervision.

• Flexibility to work evenings, weekends, and bank holidays as needed.

• Ability to travel across sites and outside of London according to the needs of the business.

About Dr Sam’s

Dr Sam’s Skincare is the culmination of two decades’ work, transforming the lives of skin-stressed patients to help them regain their confidence and freedom with clear, brighter skin.

Founded in 2018, Dr Sam Bunting’s eponymous range cuts through the noise of skincare shopping where customers are faced with too many choices and over-hyped claims. She’s removed the guesswork by creating a one-stop solution with next-generation formulas inspired by her unique Harley Street clinic protocols. And by selling directly to consumers, she’s democratising access to her expert guidance, making world-class skincare advice accessible.

The result? The freedom and confidence that comes from skin transformation, knowing you’ve got everything you need - and nothing you don’t. Because simplicity is the new luxury.