Duty Manager MCO

*Only US Residents will be considered in the selection process

The role is responsible for the efficiency of the airport´s operation, ensuring a service with quality and maintaining the established punctuality rates, as well as complying with the procedures and security regulations of the Company.

Responsibilities

• Supervise customer´s check-in processes at counters, kiosks, boarding rooms, immigration and customs areas, following the established operating procedures to guarantee the departure on time of flights and maintaining customer service standards
• Supervise compliance of security standards and procedures in operational processes (baggage services, boarding, etc.) to guarantee the integrity and safety of passengers
• Guarantee the communication and updating of procedures and guidelines on the operational processes to the personnel of the area, as well as supervising that they have the certifications and mandatory technical trainings
• Control the compliance with the baggage allowance, including hand luggage at counter and boarding rooms to ensure the entry by collection of excess baggage when required

Qualifications

• Bachelor´s in Administration, Business or related
• 2 years of related work experience, must be familiar with Ground Operations processes with airlines
• Excellent verbal, written, and interpersonal skills (English and Spanish)
• Being able to prioritise, proven to be team leader
• Service oriented