Senior Partner Solutions Consultant

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Job DescriptionWho we're looking for

Are you an exceptionally skilled Senior Partner Solutions Consultant with a passion for sales and technology? Zendesk is looking for an ambitious and proven professional to join our team in Singapore. In this role, you will flawlessly bridge the gap between our Partner Managers and partner contacts, ensuring seamless and successful sales cycles. Your expertise in technical solutions and competitive aspects will be crucial in driving end customer happiness and partner success.

What you'll be doing

1. Collaborating with Partner Managers, Account Executives, Field SCs, Partner Technical Enablement, and Product Management to serve as the technical bridge.
2. Taking ownership of the prime technical relationship with partners to drive customer happiness by delivering technical information onsite, online, and via telephone.
3. Leading partners independently in sales cycles to successful closure by assisting them in value selling and demonstrating the solution to end customers.
4. Mentoring CTOs and Solution Architect leads on the positioning and use of Zendesk.
5. Proactively managing and delivering key technical information to improve partner capabilities.
6. Completing and driving technical solutions, ensuring seamless integration and customer happiness.
7. Crafting and driving programs for solution sales enablement.
8. Traveling as needed to meet partners and customers.

What you bring to the role

1. 5+ years of Mid Market/Enterprise software pre-sales experience.
2. Proven experience mapping RFI/RFP requirements to software solutions.
3. Excellent interpersonal, communication, persuasion, presentation, and writing skills.
4. Desired experience in call centers and customer service software, ITSM, data warehousing, and business intelligence.
5. Proven ability to plan, manage, and complete customer pilots and Proof of Concepts.
6. Knowledge in web and scripting technologies such as HTML, CSS, JavaScript, and SaaS applications.
7. Exceptional problem-solving skills and the ability to prioritize solutions.
8. Independent and proactive in identifying gaps in partners' abilities and crafting enablement programs.
9. Willingness to travel and work in a fast-paced startup environment.
10. Previous consulting experience with Systems Integrators in a sales context.
11. Bilingual proficiency in English and another APAC language (e.g., Bahasa Indonesia or Bahasa Melayu or Thai is required for this position).

Basic Qualifications:

1. 5+ years of relevant software pre-sales experience.
2. Strong technical and sales competence.
3. Excellent communication and interpersonal skills.

Preferred Qualifications:

1. Graduate degree.
2. Experience with call centers and customer service software.
3. Bilingual proficiency in English and another APAC language (e.g., Bahasa Indonesia or Bahasa Melayu or Thai is required for this position).

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

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Location: Paris, FR

Posted Date: 11/27/2024