Credit Hire Team Manager

Working for a fantastic client in Liverpool, we are recruiting a Credit Hire Manager to join their successful Motor Claims Team. This role would suit someone with a strong motor claims background coupled with excellent team management skills.

Location:Liverpool 2-3 days per week, home for the rest
Salary:£40k
Benefits:25 days holiday, pension, healthcare plan plus much more
Hours:Monday to Friday 9-5.30pm (flexibility required)

What you'll be doing;

You will be responsible for leading and inspiring a team of pre-litigation third party injury and credit hire claims handlers. You will ensure that claims are processed efficiently, within legal and regulatory frameworks, and with a focus on controlling indemnity spend and maintaining high standards of customer service.

• To lead and motive your team to drive positive performance through effective coaching, delivering great service to customers at all times
  
• To set, review and ensure achievement of individual measures, team objectives and KPIs
  
• To proactively manage performance/conduct and absence issues in line with company policies and procedures, liaising with HR as necessary
  
• To hold regular team meetings, engaging your team and providing clear direction and feedback
  
• To recognise and reward individuals and team achievements
  
• Compile and supply required MI in order to evidence performance including productivity and workflow
  
• To identify talent and support the development of your people
  
• To ensure each claim is dealt with in line with client procedure and within service standards, in line with agreed authority
  
• To support all teams with their customer journeys, real-time management, managing productivity, adherence and service levels ensuring colleague feedback and support is given in the moment
  
• To conduct audits across team and others as directed
  
• To provide guidance and advice in respect of referrals
  
• To complete appraisals and reviews of allocated staff, including monthly 1-2-1s
  
• To handle complaints as allocated
  
• To question and challenge peers/managers where processes and procedures do not meet client expectations and any activity that does not place customers interests at the heart of how we do business
  
• To build great relationships with cross functional teams to ensure overall success
  
• To drive your own development by actively seeking development opportunities
  
• To ensure that change initiatives are driven and embedded within your team
  
• To ensure customers and the business are kept safe through team compliance to all procedural and regulatory legislation as required by FCA
  
• To take responsibility for your own actions and those of your team ensuring you keep up to date with all communications, processes and procedures
  
• To support the recruitment and development of an engaged workforce
  
  

RequirementsWhat experience you'll need;

• Strong motor claims experience with previous supervisory/management responsibilities desired
  
• Experience dealing with credit hire claims essential
  
• Excellent knowledge of the UK insurance market and regulatory framework
  
• Knowledge of FCA claims handling and complaint rules
  
• CII qualification or working towards preferredAbility to lead and motivate
  
• Excellent interpersonal verbal and communication skills
  
• Working knowledge of Microsoft software
  
• Excellent problem solving skills and initiative
  

Any offers are subject to satisfactory references and a DBS check.

Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role.

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Location: Low Hill, GB

Posted Date: 11/27/2024