Customer Support Executive

Our client, a global leader in their industry, is looking to recruit a highly organised Customer service Executive to join their team

This role focuses on processing customer orders, responding to customer requests effectively, supporting the sales team, liaising with other parts of the business and to be pro-active in ensuring the business exceeds the expectations of customers.

This role is paying £25000 - £27000 plus potential bonus and excellent benefits including 23 days holiday rising to 25 days. This role is office based.

Monday to Thursday 8:30 - 5:00 and early finish on a Friday 8:30-3:30

Responsibilities

• Answering calls and emails and deal with general customer enquiries and day-to-day orders
• Ensuring customers receive outstanding support
• Load sales orders and customer forecasts/schedules on to the company CRM system
• Ensure customers are set up and maintained on the system
• Supporting the sales team with reports and process improvements
• Liaising with the warehouse team to help co-ordinate shipments
• Ensuring the smooth flow and use of customer facing electronic ordering systems

Skills /Experience

• Possesses administrative experience, ideally in a sales environment, answering inbound calls and emails and deal with general customer enquiries and day-to-day orders
• Ability to work to a basic level in Excel
• Good interpersonal and communication skills, with a keen eye for detail
• Ability to work well both independently and in a team and demonstrates initiative and problem-solving skills
• Strong organisational and planning skills
• Good command of the English language, both written and spoken

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

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